5 hours ago
Remote, IndiaSenior
Responsibilities
- Develop customer applications for ServiceNow TSM/OMT covering work order management, scheduling, and dispatch.
- Collaborate with stakeholders to identify functionality within custom ServiceNow instances.
- Enhance ServiceNow event rules to support proper CMDB binding.
- Work with technical SMEs to gather environment information for service mapping and event work.
- Develop interfaces for different user audiences through custom application models or Service Portals.
- Develop integrated logic and functional components that interface with ServiceNow internal services and REST APIs.
- Install, configure, and integrate ServiceNow TSM/OMT products for discovery, service mapping, certification management, Service Graph Connectors, and Multisource CMDB.
- Configure discovery and service mapping capabilities, including MID servers, identification rules, multi-tier services, and custom patterns.
- Prevent duplicate CIs using CI identifiers and migrate patterns between environments.
Requirements
- Experience with TSM/OMT in ServiceNow.
- Ability to communicate and implement TSM/OMT solutions.
- Experience developing interfaces, integrated logic, and functional components for ServiceNow applications.
- Experience with enterprise service-oriented and distributed application architecture, including web services, data access and persistence, and client/server systems.
- Understanding of credentialless and credential-based discovery.
- Ability to configure, manage, and maintain MID servers.
- Proficiency with the command-line console for Service Mapping.
- Ability to configure Identification Rules and advanced patterns for Service Mapping.
- Knowledge of discovery for multi-tier services and custom Infrastructure Patterns and Application Patterns.
Benefits
- Work-life balance and a collaborative, inclusive workplace culture.
- Support for professional growth and individual and team development.
- Equal employment opportunity and workplace accommodation support.
Categories
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.