11 days ago
Base Salary
$109k - $197k/yr
Responsibilities
- Design and lead end-to-end AI-powered customer experience architectures on Google Cloud.
- Lead technical discovery, solution design, proposal development, and technical sales wins.
- Architect and integrate CCaaS and AI-driven CX solutions with CRM, analytics, and automation systems.
- Guide delivery teams from proof of concept through production while ensuring architectural consistency and delivery readiness.
- Align Capgemini, Google, and partner teams across business, sales, architecture, and delivery.
- Drive performance, scalability, and customer experience improvements through emerging AI capabilities.
Requirements
- 10+ years of experience in contact center technical presales, consultative solution architecture, or a related collaborative role.
- Proven experience designing and architecting CCaaS and AI-driven CX solutions.
- Strong knowledge of contact center technologies including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting and analytics.
- Deep expertise in Google Cloud Platform, customer experience, and generative AI technologies.
- Strong communication and relationship-building skills with executive and technical audiences.
- Google Cloud certifications such as Professional Cloud Architect, Professional Cloud Network Engineer, or Professional Machine Learning Engineer are preferred.
- Hands-on experience with Google GECX and Vertex AI is preferred.
- Experience leading large-scale CX transformation programs is preferred.
- Experience managing partners in complex implementation projects, including hyperscalers, is preferred.
- Ability to travel up to 50% of the time.
Benefits
- Hybrid role based in Atlanta, New York, Bridgewater, Chicago, Dallas, or San Francisco.
- Comprehensive benefits package for regular full-time employees, including paid time off, company holidays, personal days, and sick leave.
- Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
- Retirement savings plans such as 401(k) in the U.S. and RRSP in Canada.
- Life and disability insurance and employee assistance programs.
Tech Stack
Google CloudGoogle Cloud Platform
Categories
Solutions Engineering
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.