Principal AI Solutions Engineer - Salesforce AI Labs
Salesforce1 day ago
Base Salary
$215k - $317k/yr
Responsibilities
- Build working prototypes, API integrations, and agent workflows spanning multiple products and enterprise systems.
- Identify customer use cases where combined capabilities create measurable additional value.
- Develop reliable, repeatable demonstrations that connect customer needs, system actions, and business results.
- Present technical concepts and live demonstrations to executives, customers, developers, and sales teams.
- Experiment with new agentic experiences and architectures while distinguishing current capabilities, prototypes, and future concepts.
- Package reference architectures, integration components, demo environments, and playbooks for reuse.
- Measure implementation time, process cycle time, cost to serve, service resolution, and customer experience outcomes.
- Communicate integration gaps, customer demand, and technical constraints to product and engineering leaders.
Requirements
- Demonstrated experience personally building customer-facing software, integrations, or technical prototypes that solve business problems.
- Strong coding skills in Python, TypeScript/JavaScript, or comparable languages, including the ability to build and debug across services and create a usable demonstration interface.
- Fluency in API architectures, authentication, webhooks, event-driven integration, data contracts, and reliable cross-system execution.
- Practical experience building with models and tools from OpenAI and Anthropic and with open-source agent frameworks and harnesses.
- Understanding of tool calling, retrieval, orchestration, context management, evaluations, observability, and human approval in agent workflows.
- Ability to assess model limitations, reliability, latency, cost, data access, and prototype-to-production requirements.
- Strong storytelling and presentation skills, including live demonstrations and explanation of business significance.
- Experience with forward-deployed engineering, applied AI engineering, solutions engineering, customer-facing solution architecture, enterprise-product proofs of value, process intelligence, workflow automation, customer research, customer service, digital experience platforms, reusable technical assets, or startup/founding-engineer work is especially useful.
Benefits
- Salesforce offers time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The posting states that certain roles may be eligible for incentive compensation, equity, and benefits.
Tech Stack
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.