Principal ServiceNow Engineer
Concentrix18 hours ago
Hyderābād, IndiaStaff+
Responsibilities
- Lead ServiceNow support and implementation activities within CTS.
- Serve as a ServiceNow subject matter expert and provide technical guidance and mentoring to team members.
- Design, configure, develop, maintain, and troubleshoot ServiceNow solutions and custom applications.
- Integrate ServiceNow with legacy and other CTS systems.
- Collaborate with internal customers to translate business requirements into ServiceNow configurations and developments.
- Assess user skill gaps and develop and deliver ServiceNow training.
- Define and execute quality assurance measures, including detailed test plans.
- Participate in audits related to Incident, Request, and Asset Management processes.
- Participate in an out-of-hours on-call rotation.
- Create detailed technical and nontechnical project specifications, requirements, and plans.
- Comply with quality management, occupational health and safety, environmental, and information security policies.
Requirements
- Bachelor’s degree in Computer Science or a related field.
- At least 8 years of experience with ServiceNow analysis, configuration, development, customizations, and solution delivery.
- Experience with full-lifecycle ServiceNow implementations and strong communication skills.
- Expertise in business analysis, requirements gathering, process modeling, gap analysis, story development, and stakeholder management.
- Expertise troubleshooting ServiceNow issues and developing custom ServiceNow applications.
- Expertise with client-side and server-side scripting using JavaScript and Jelly.
- Expertise building Service Portals and using HTML, CSS, and AngularJS.
- Expertise with legacy workflows and Workflow Studio.
- Experience with Integration Hub and SOAP or REST web services integration is desired.
- Experience configuring and maintaining MID servers is desired.
- Experience developing and maintaining ServiceNow Mobile applications is desired.
- Experience with ITSM, CMDB, CSDM, ITAM, FSM, ITOM, HRSD, and Performance Analytics is desired.
- ITIL, ServiceNow System Administrator, and ServiceNow Implementation Specialist certifications are preferred.
- Experience working in Agile Scrum project environments.
- Ability to work independently and collaboratively, manage multiple tasks, mentor others, solve technical problems, and communicate effectively.
Tech Stack
Categories
About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.