17 hours ago
Base Salary
$155k - $225k/yr
Responsibilities
- Lead technical discovery and implementation for new enterprise customers.
- Translate complex business processes into robust AI-native solutions.
- Build, deploy, and optimize features integrating customer systems with Gradial’s LLM-driven platform.
- Develop reusable tools, adapters, and configuration layers for scalable enterprise onboarding.
- Collaborate with customer stakeholders to define requirements, identify edge cases, and iterate on solutions.
- Partner with product and engineering teams to incorporate field learnings into the product roadmap.
- Create technical documentation and implementation playbooks.
- Own the performance, reliability, and maintainability of shipped solutions, including backend architecture and customer UX.
Requirements
- 8+ years of software engineering or technical implementation experience, ideally in customer-facing contexts.
- Experience programming in TypeScript or similar languages, with strong understanding of APIs and systems integration.
- Ability to understand unfamiliar enterprise architectures, including CMS, DAM, and workflow tools, and build integration paths.
- Strong communication skills for translating between technical and non-technical stakeholders.
- Demonstrated enterprise customer experience, particularly in content, marketing, or digital operations.
- Experience with LLMs, generative AI pipelines, and agent-style automation frameworks.
- Ability to work independently, navigate ambiguity, and take strong ownership.
- Willingness to travel occasionally, less than 10%, for customer discovery, deployment, and relationship building.
Benefits
- Performance-based annual bonus and meaningful equity awards.
- Medical, dental, and vision insurance, fully covered for employees with 75% coverage for dependents.
- Fertility and family-planning support.
- 401k plan, unlimited PTO, paid sick leave, and other wellness programs.
- Seattle office with a gym, sauna, bike parking, and free lunch three days per week.
- Flexible work hours and a collaborative learning-focused culture.
- Occasional travel of less than 10% is required.
Tech Stack
Categories
Forward Deployed
About Gradial
Gradial builds an enterprise marketing operations platform that orchestrates tools, workflows, and teams to automate content and campaign execution for marketing organizations. It sells its software to enterprises seeking to streamline complex martech stacks and speed time from idea to launch. Founded in 2023 and headquartered in Seattle, Washington, the company is privately held and focuses on improving omni-channel content operations for large brands.