2 months ago
India (city not specified)Senior
Responsibilities
- Provide technical guidance and subject-matter expertise on Oracle products, services, and best practices.
- Deliver proactive and reactive remote or onsite customer assistance, including problem analysis, root-cause investigation, workarounds, software updates, upgrades, configuration, and incident remediation.
- Educate customers on product features, upgrades, patches, stability, maintainability, upgradeability, and performance best practices.
- Create and maintain customer deliverables, standard operating procedures, technical solutions, and implementation documentation.
- Participate in customer meetings, solution design reviews, pre-sales activities, presentations, and technical consulting.
- Gather customer requirements, scope specialized solutions, identify service improvements and additional service opportunities, and align technical deliverables with project goals.
- Independently manage work, timelines, budgets, risks, priorities, and moderately complex troubleshooting across cross-functional teams.
- Support junior engineers and contribute to process automation, efficiency improvements, and lessons learned.
Requirements
- Technical expertise in a defined set of products, services, and best practices, with the ability to provide customer guidance and technical direction.
- Ability to independently analyze moderately complex issues, investigate root causes, troubleshoot errors, and produce documented technical solutions.
- Ability to assist with software updates, upgrades, configuration, incident remediation, and solution implementation.
- Ability to communicate with customers, deliver presentations, educate users, and translate business needs into actionable technical deliverables.
- Ability to collaborate with Support, Product Development, project management, senior engineers, and other internal and external stakeholders.
- Ability to independently manage workstreams, timelines, budgets, priorities, and task-level risks.
- Willingness to support junior engineers and continuously develop technical knowledge.
Benefits
- Competitive benefits including flexible medical, life insurance, and retirement options.
- Volunteer programs supporting employee community involvement.
- Accessibility assistance and workplace accommodation are available for applicants with disabilities.
Categories
Solutions Engineering
About Oracle
Oracle builds database technology, enterprise applications, and Oracle Cloud Infrastructure for companies and governments. Its business spans cloud subscriptions, software licenses, and support services across ERP, HCM, CX, and industry suites, plus NetSuite. Founded in 1977 and headquartered in Austin, Texas, Oracle is a public company traded on the NYSE and serves global customers migrating and running critical workloads in its cloud.