1 day ago
Munich, GermanyEntry Level
Responsibilities
- Investigate, reproduce, and resolve production issues across product, data, integrations, and workflows.
- Debug logs, databases, customer examples, APIs, and unfamiliar codebases to identify root causes.
- Ship technical fixes directly when possible and own issue resolution end-to-end.
- Communicate with customers to understand problems and prioritize fixes.
- Design, deploy, and operate AI agents that automate customer interactions and support workflows.
- Prepare technical escalation write-ups with reproduction steps and relevant data.
- Document recurring issues, create internal playbooks, and propose product or process improvements.
- Collaborate closely with engineering and product teams in person.
Requirements
- At least one year of full-stack software engineering experience delivering production code.
- Hands-on proficiency with React, TypeScript, Python, and PostgreSQL.
- Ability to debug independently across logs, databases, APIs, and unfamiliar codebases.
- Comfort with customer-facing work and using user conversations to prioritize fixes.
- Structured, reliable, and people-oriented approach to support and ownership.
- German proficiency at B2 level or above and strong English for international collaboration.
- Experience designing or deploying AI agents for support automation is preferred.
Benefits
- On-site role in Munich, Bavaria, Germany; candidates must be based in Munich or willing to relocate.