Lab Informatics Application Engineer
Agilent Technologies1 day ago
Remote, India or Delhi, IndiaMid Level
Responsibilities
- Engage with sales on requirements analysis, delivery scoping, and early customer discussions.
- Deliver technical presentations and demonstrations.
- Analyze customer needs and translate them into SLIMS workflows.
- Configure the SLIMS platform to meet laboratory requirements.
- Build plugins for instrument connectivity and custom forms or portals.
- Influence future product design by communicating customer needs.
- Lead or support project delivery and implement customer solutions effectively.
- Train customers on delivered solutions.
- Script laboratory in-silico tools into the integration framework.
- Manage or support project delivery for OpenLab and SLIMS solutions.
- Provide remote and onsite troubleshooting and technical support for critical customer escalations.
- Collaborate with R&D, product marketing, and support teams to relay feedback and improve offerings.
Requirements
- Bachelor’s or master’s degree or equivalent; postgraduate education, certification, or licensing may be required.
- Typically at least 4+ years of relevant experience for entry into this level.
- Knowledge of programming languages such as Java or Python with proven coding skills.
- Proven solution delivery experience on an implementation team or in related work.
- Ability to understand customer requirements quickly and document them.
- Strong communication, organization, analytical, and problem-solving skills.
- Ability to build relationships, balance competing priorities, work under pressure, and meet deadlines.
- Self-motivated, directed, and team-oriented approach.
- Willingness to travel approximately 70% of the time for business requirements and client meetings.
- Early understanding of OpenLab solutions and SLIMS is an advantage.
- Experience with LIMS and project management is an advantage.
Benefits
- Full-time weekly schedule.
- Travel required approximately 75% of the time.
- Day shift.
- No end date stated.
- Pay and benefit information varies by country and location.
- Equal opportunity employment.
About Agilent Technologies
Agilent Technologies builds analytical instruments, lab software, diagnostic and genomics solutions, plus consumables and services used by pharmaceutical, chemical, environmental, and clinical labs. It sells systems such as chromatography and mass spectrometry platforms, pathology and molecular diagnostic kits, and supports lab operations through its CrossLab services business. Founded in 1999 and headquartered in Santa Clara, California, Agilent is a public company listed on the NYSE (ticker: A) with global manufacturing and R&D sites.