Senior Specialist, Implementation Engineering
Checkout.com3 months ago
Singapore, SingaporeSenior
Responsibilities
- Provide technical support to merchants during implementation of Checkout.com payment-processing technology.
- Answer integration questions involving configuration, debugging, documentation, testing, go-live support, and post-live support.
- Investigate, troubleshoot, escalate, resolve, report, track, and analyze integration incidents.
- Collaborate with Merchant Configuration, Sales, Account Managers, and Merchant Care to resolve customer issues.
- Identify product improvement ideas and advise the manager on customer-satisfaction issues and recommended actions.
- Manage multiple customer projects and integrations while maintaining and updating integration libraries and plugins.
Requirements
- At least 5 years of development or technical support experience in a technology or fintech company.
- Payments experience is advantageous.
- Understanding of APIs, REST, webhooks, and logs is required.
- Strong coding skills in at least one of Java, JavaScript, PHP, Python, Go, or C#.
- Experience with Node.js and React is a plus.
- Knowledge of iOS or Android is a plus.
- Excellent communication and relationship-building skills, with the ability to work in a customer-focused, target-driven environment.
- Good spoken and written English and Chinese are required.
Benefits
- Hybrid working model with three days per week in the office.
- Inclusive workplace with accessibility support available during the application process and employment.
- Meaningful ownership, growth opportunities, and recognition for impact.
About Checkout.com
Checkout.com builds a global payments platform for enterprise merchants, offering card acquiring, payment processing, issuing, and risk/fraud tools across 145+ currencies. It serves ecommerce and digital businesses and earns primarily through transaction and service fees, with direct integrations to schemes like Visa, Mastercard, and Amex. Founded in 2012 and headquartered in London, the privately held company counts brands such as Spotify, eBay, Uber, Klarna, and Sony among its customers.