Senior Specialist, Implementation Engineering
Checkout.com1 month ago
Singapore, SingaporeSenior
Responsibilities
- Provide technical support to merchants during implementation of Checkout.com payment-processing technology.
- Answer integration questions involving configuration, debugging, documentation, testing, go-live support, and post-live support.
- Investigate, troubleshoot, escalate, resolve, report, track, and analyze integration incidents.
- Collaborate with Merchant Configuration, Sales, Account Managers, and Merchant Care to resolve customer issues.
- Identify product improvement ideas and advise the manager on customer-satisfaction issues and recommended actions.
- Manage multiple customer projects and integrations while maintaining and updating integration libraries and plugins.
Requirements
- At least 5 years of development or technical support experience in a technology or fintech company.
- Payments experience is advantageous.
- Understanding of APIs, REST, webhooks, and logs is required.
- Strong coding skills in at least one of Java, JavaScript, PHP, Python, Go, or C#.
- Experience with Node.js and React is a plus.
- Knowledge of iOS or Android is a plus.
- Excellent communication and relationship-building skills, with the ability to work in a customer-focused, target-driven environment.
- Good spoken and written English and Chinese are required.
Benefits
- Hybrid working model with three days per week in the office.
- Inclusive workplace with accessibility support available during the application process and employment.
- Meaningful ownership, growth opportunities, and recognition for impact.
About Checkout.com
Checkout.com processes payments for thousands of companies that shape the digital economy. Our global digital payments network supports over 145 currencies and delivers high-performance payment solutions across the world, processing billions of transactions annually. In 2025, Checkout.com processed more than $300bn in ecommerce payments volume. We help enterprise merchants boost acceptance rates, combat fraud, and turn payments into a major revenue driver. Headquartered in London and with 19 offices worldwide, Checkout.com is trusted by leading brands such as Spotify, HelloFresh, eBay, Uber, Pinterest, Vinted, Klarna, Financial Times, and Sony. Checkout.com. Where the world checks out.