(M1) ServiceNow Platform Architect (Financial Services) Manager, Technology Consulting
Ernst and Young7 hours ago
Singapore, SingaporeStaff+
Responsibilities
- Lead the design and architecture of ServiceNow solutions for financial services clients.
- Gather business requirements and translate them into technical specifications.
- Plan, oversee, and support the development and deployment of ServiceNow modules.
- Assess client environments and recommend service management and ServiceNow improvements.
- Create architectural diagrams, configuration specifications, user guides, and other documentation.
- Provide technical leadership for systems integration, data migration, and customization efforts.
- Mentor development teams on ServiceNow best practices, code quality, and delivery timelines.
- Monitor ServiceNow features, industry trends, and financial-sector regulatory requirements.
- Advise clients through workshops, presentations, solution-design discussions, and project status updates.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.
- At least 6 years of experience as a ServiceNow Solution Architect, with strong financial-sector implementation experience.
- In-depth knowledge of ServiceNow architecture, data models, and APIs.
- Experience with ServiceNow ITSM, ITOM, ITBM, Security Incident Response, Customer Service Management, Asset Management, Project Portfolio Management, Performance Analytics, GRC, and HR Service Delivery modules.
- Technical proficiency with ServiceNow configuration, customization, and integration.
- Strong analytical, problem-solving, communication, collaboration, and stakeholder-engagement skills.
- Experience with Agile methodologies and project management practices.
- Master’s degree or relevant ServiceNow certifications, such as Certified ServiceNow System Administrator or Certified Implementation Specialist, is preferred.
- Experience with Agile delivery practices including sprints, product backlogs, and user stories is preferred.
Benefits
- Competitive compensation package based on performance and value delivered.
- Continuous learning opportunities and tools for professional development.
- Leadership coaching, insights, and support.
- Diverse and inclusive culture.
- The role is part of EY’s global, multidisciplinary Financial Services Consulting organization.
Categories
Solutions Engineering
About Ernst and Young
Ernst & Young (EY) provides audit/assurance, tax, consulting, strategy and transactions services to enterprises, financial institutions, and public‑sector clients. Structured as a global network of partner‑owned member firms, it sells professional services on a fee basis, including a dedicated Financial Services Organization for banking, insurance, and capital markets. Headquartered in London, EY was formed in 1989 from the merger of Ernst & Whinney and Arthur Young, and operates in 150+ countries.