3 days ago
London, United KingdomStaff+
Responsibilities
- Design and build CCaaS and AI-powered customer experience platforms from prototype through production.
- Develop or contribute to RAG pipelines, multi-agent systems, orchestration, and AI evaluation frameworks.
- Advise client teams on AI architecture, platform selection, infrastructure strategy, and build-versus-buy trade-offs.
- Contribute to complex multi-system agentic programmes and establish technical standards, quality frameworks, and architecture governance.
- Ensure systems support scalability, observability, and compliance.
- Support junior engineers and grow technical capability within the practice.
- Contribute to sales, propositions, go-to-market activity, and thought leadership on production AI engineering.
Requirements
- Strong production engineering experience with Python and similar languages across AI systems.
- Experience building or contributing to RAG pipelines, multi-agent systems, or LLM-based products at meaningful scale.
- Hands-on experience with AWS Bedrock, GCP Vertex AI, or Azure AI Studio.
- Experience designing AI evaluation frameworks, red-teaming processes, and quality measurement.
- A portfolio or track record demonstrating deployed or near-production AI systems, preferably in enterprise or regulated environments.
- Practical experience with agentic frameworks, foundation-model providers, vector databases, cloud platforms, and AI deployment pipelines.
- Awareness of EU AI Act compliance, bias auditing, and model drift detection.
- Some technical leadership experience or a demonstrable appetite to grow into team leadership.
- Strong communication and architecture trade-off skills in client-facing delivery environments.
- Experience with professional-services delivery and preferably Telco, Financial Services, or Public Sector.
- Preferred qualifications include AWS, GCP, Azure, or Anthropic AI certifications; open-source contributions; contact-centre platform experience; AI governance credentials or published guidance.
Benefits
- 25 days of annual leave plus three volunteering days.
- Family-friendly and flexible work policies.
- Pension plan with financial wellbeing support.
- Private healthcare insurance and mental wellbeing support.
- Employee Assistance Programme, career development, and counselling.
- Parental Leave offerings.
- Competitive basic salary, annual performance bonus, and opportunities to acquire equity.
- The role is based in London, Manchester, or Edinburgh and requires flexibility, mobility, and some in-person time onsite with clients and partners.
Tech Stack
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.