7 days ago
Chennai, IndiaSenior
Responsibilities
- Provide Level 2/Level 3 production support for critical applications and services.
- Monitor application health, system performance, and service availability across AWS environments.
- Lead incident management, troubleshooting, root cause analysis, and service restoration.
- Maintain application reliability, scalability, and operational stability.
- Support CI/CD deployment pipelines and release processes.
- Troubleshoot Java applications using logs, exceptions, thread dumps, and performance metrics.
- Investigate database issues through SQL/Oracle queries and performance analysis.
- Collaborate with development, infrastructure, and platform teams to resolve application and environment issues.
- Implement automation to reduce manual operational work.
- Maintain monitoring, alerting, operational runbooks, and support documentation.
- Participate in on-call rotations and major incident response.
- Drive reliability, resiliency, and operational excellence improvements.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- At least 5 years of experience in Site Reliability Engineering, DevOps, Application Support, or Production Support.
- Hands-on experience supporting applications in AWS cloud environments.
- Strong understanding of SRE principles, including availability, scalability, monitoring, and incident management.
- Experience maintaining CI/CD pipelines.
- Working knowledge of Java application architecture and troubleshooting.
- Strong SQL and database support experience, including query analysis and performance troubleshooting.
- Experience with Linux/Unix environments.
- Strong analytical, problem-solving, and communication skills.
Benefits
- Hybrid work arrangement with three days in the office.
- Chennai location with shift timings from 11 AM to 8 PM.
- Participation in on-call support rotations.
- Disability accommodations are available during the application and hiring process.
About U.S. Bank
U.S. Bank is a public commercial bank offering consumer banking, commercial and institutional banking, payments, wealth management, and custody services to individuals and businesses. It earns revenue from interest on loans and securities and from fees across payments, asset management, and treasury services; it is the fifth-largest U.S. commercial bank, headquartered in Minneapolis, and trades on the NYSE as U.S. Bancorp (USB).