Advisory Solution Consultant - CRM Workflows
ServiceNow3 days ago
Munich, GermanySenior
Responsibilities
- Partner with Sales as the embedded technical lead for transformational CRM opportunities.
- Lead discovery to identify a high-value customer problem and map relevant data, systems, and outcomes.
- Secure, scope, build, and deliver Proof-of-Value engagements using customer data and Agentic workflows.
- Translate POV results into quantified executive value narratives and enterprise adoption plans.
- Collaborate with Product Management on Agentic workflow, integration, and AI-driven capabilities.
- Ensure customer-data engagements meet privacy, security, and compliance expectations.
- Create reusable POV assets, discovery frameworks, and Agentic workflow patterns.
- Represent the company at enterprise events, technology forums, and leadership summits.
Requirements
- Demonstrated experience building or delivering POVs, prototypes, or other hands-on technical engagements using real customer data.
- Hands-on experience applying AI and Agentic workflow capabilities to business problems in CRM or adjacent enterprise contexts.
- At least 10 years of pre-sales solution consulting or sales engineering experience.
- Deep hands-on CRM and customer-experience expertise, including service, sales, lead, and opportunity management.
- Proven experience engaging large organizations and earning executive sponsorship.
- Strong ability to communicate technical results as business-oriented value stories.
- Experience collaborating with Sales, Product Management, Product Marketing, partners, and professional services.
- Proficiency with the ServiceNow platform or strong technical expertise with cloud software solutions.
Benefits
- Regular employee role in the EMEA region for the German market.
- Flexible distributed-work persona, with work arrangements assigned based on role and location.
- ServiceNow provides workplace flexibility and trust across flexible, remote, and office-based work personas.
Categories
Forward DeployedSolutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.