Sr Solution Consultant - CRM Workflows
ServiceNow3 days ago
Munich, GermanySenior
Responsibilities
- Partner with Sales as the embedded technical lead for transformational CRM opportunities.
- Lead rigorous discovery to identify high-value customer problems and map relevant data, systems, and outcomes.
- Secure, scope, and deliver hands-on Proof-of-Value engagements using customer data and Agentic workflow capabilities.
- Configure Agentic workflows in customer environments and produce measurable, data-backed results.
- Translate POV outcomes into executive value narratives and paths toward enterprise adoption.
- Collaborate with Product Management to inform Agentic workflow, integration, and AI-driven capabilities.
- Ensure engagements comply with applicable data privacy laws, security expectations, and enterprise compliance standards.
- Create reusable POV assets, discovery frameworks, and Agentic workflow patterns.
- Represent the company at enterprise events, technology forums, and leadership summits.
Requirements
- 10+ years of pre-sales solution consulting or sales engineering experience with discovery-led, proof-based selling.
- Demonstrated experience building or delivering Proofs of Value, prototypes, or hands-on technical engagements using real customer data.
- Hands-on experience applying AI and Agentic workflow capabilities to automate workflows, orchestrate AI agents, and analyze outcomes.
- Deep hands-on CRM and customer experience expertise, including service, sales, lead, and opportunity management.
- Proven experience engaging large organizations and earning executive sponsorship for data-driven engagements.
- Strong ability to communicate technical results as clear business-oriented value stories for senior stakeholders.
- Proficiency with the ServiceNow platform or strong technical expertise with cloud software solutions.
- Experience collaborating with product management, product marketing, partners, and professional services.
- Track record of working with Sales counterparts to advance transformational opportunities.
- Ability to work effectively across global, cross-functional teams.
Benefits
- Flexible work persona options, including flexible, remote, or required-in-office arrangements depending on role and location.
- Regular employee position in the EMEA region.
Categories
Forward DeployedSolutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.