Support Engineer 1 - TMS
Blue Yonder3 days ago
Bengaluru, IndiaEntry Level
Responsibilities
- Support BY TMS customer engagements with global technical and functional teams.
- Understand customer requests and reported functional issues, troubleshoot problems, and drive solutions and fixes within defined SLAs.
- Replicate and maintain customer environments and maintain knowledge of customer solutions and customizations.
- Improve customer satisfaction through timely solutions, communication, and follow-up through closure.
- Document learnings, create knowledge articles, and identify automation opportunities for routine activities.
- Interact with internal and external stakeholders and report to management.
- Drive simpler, more robust, and more efficient architecture and designs.
- Represent the product and portfolio, including vision and functional and technical roadmaps, internally and with strategic customers.
- Mentor junior and mid-level support engineers.
Requirements
- Bachelor’s degree, preferably in STEM.
- Minimum 2–3 years of application support and implementation experience, ideally including BY TMS or SCM application support within the last 3–4 years.
- Strong BY TMS web-application support experience, including WMS application architecture, configuration, and troubleshooting.
- Experience supporting and maintaining enterprise cloud solutions, particularly Azure.
- Experience with cloud-based microservices architecture, cloud-native architecture, distributed microservices, multi-tenant SaaS solutions, scalability, performance, and high availability.
- Knowledge of architecture, integration basics, Apache or IIS, product support, secure architectures, secure configuration, and identity management.
- Experience with ServiceNow, Salesforce, JIRA, AppD, and Splunk.
- Strong supply chain or warehouse domain experience, technical knowledge, communication skills, interpersonal skills, and the ability to learn quickly.
Tech Stack
Categories
Solutions Engineering
About Blue Yonder
Blue Yonder builds cloud-based supply chain software for retailers, manufacturers, and logistics providers, covering demand forecasting and replenishment, price optimization, order management, and warehouse and transportation management. Headquartered in Scottsdale, Arizona, it delivers its enterprise SaaS platform on Microsoft Azure and supports large, global operations. The company traces its roots to JDA Software, which rebranded as Blue Yonder, and serves customers across retail, manufacturing, and logistics markets.