over 1 year ago
Responsibilities
- Collaborate with sales leadership to understand customer requirements and enable technical solution deployment.
- Develop an in-depth understanding of Ema’s technology and underlying architectures.
- Deliver customer-specific product demonstrations.
- Work with customers to execute proof-of-concepts and demonstrate solution feasibility and value.
- Design and architect solutions aligned with customer business goals and existing-system integrations.
- Drive project teams toward adoption of Ema’s solutions.
- Lead demos, proof-of-concepts, workshops, design sessions, and customer implementations.
- Help take Ema’s solution from proof-of-concept to production.
- Assess customer cloud and on-premises environments and work with engineering to create productionizable deployment solutions.
- Diagnose and resolve customer platform challenges, develop investigation tools, and create repeatable processes.
- Maintain technical documentation including solution architectures, integration guides, and best practices.
- Serve as a technical subject matter expert for engineering, sales, and product stakeholders.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 8+ years of experience as a Solutions Architect, Solutions Engineer, Sales Engineer, Forward Deployment Engineer, or in a similar technical pre-sales role.
- Strong understanding of enterprise SaaS solutions and cloud technologies.
- Experience with solution design, architecture, and integration.
- Familiarity with relevant programming languages and technologies.
- Customer-focused approach to understanding and solving customer challenges.
- Excellent presentation and communication skills for conveying complex technical concepts to diverse audiences.
- Strong collaboration skills and ability to work independently and as part of a global team.
Categories
Solutions Engineering
About Ema
Ema builds an agentic AI platform that delivers AI employees to automate HR, IT, and Finance workflows across existing enterprise systems. It sells to large organizations via enterprise software and implementation services, offering on-prem and air-gapped deployments and 1,000+ prebuilt integrations. Founded in 2023, it has deployments with Wipro and Hitachi.