3 days ago
Bengaluru, IndiaSenior
Responsibilities
- Design and deliver AI-driven solutions using Generative AI and Agentic AI to address business challenges and automate enterprise processes.
- Develop and validate production-ready software while maintaining quality, compliance, scalability, and responsible AI practices.
- Provide application support by troubleshooting incidents, fulfilling service requests, and resolving issues across critical business systems.
- Monitor and maintain applications to support reliability and performance.
- Document solutions, share knowledge, and contribute to application support best practices.
- Communicate with stakeholders to understand needs and provide timely issue-resolution updates.
- Work independently as a subject-matter expert while contributing to team discussions and solutions.
Requirements
- At least 7.5 years of professional experience.
- At least 3 years of experience with ServiceNow IT Service Management.
- Proficiency in ServiceNow IT Service Management.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management and service request fulfillment processes.
- Familiarity with the ITIL framework and service management practices.
- Strong analytical, problem-solving, collaboration, and stakeholder communication skills.
- 15 years of full-time education.
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About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.