Lead - Solution Engineer
Freshworks4 days ago
Singapore, SingaporeStaff+
Responsibilities
- Collaborate with enterprise customers to identify and address critical business challenges.
- Support the sales team through discovery calls and product demonstrations for active deals.
- Gather requirements and clearly define customer problems.
- Build and present compelling demonstrations of Freshworks ITOM products.
- Articulate the value of Freshworks solutions to diverse audiences.
- Continuously develop skills and evangelize the Freshworks platform experience.
Requirements
- Require 6–8 years of combined Solution Engineering and/or IT Operations experience.
- Demonstrate excellent presentation, verbal, written, and interpersonal communication skills.
- Work effectively on cross-functional teams to address business and technical challenges.
- Manage multiple deals monthly with strong time-management skills and urgency.
- Understand ITOM and ITAM domains, with familiarity with ServiceNow, BMC, Lansweeper, or similar platforms.
- Possess deep knowledge of on-premise and cloud infrastructure, Windows/Linux Server operating systems, virtualization, EUC, networking, public cloud, and storage.
Tech Stack
Categories
Solutions Engineering
About Freshworks
Freshworks builds cloud-based customer and employee service software for IT, support, and business teams, including Freshdesk, Freshservice, and AI assistants (Freddy). It sells via subscription to organizations from SMBs to enterprises; notable customers include Sony Music Entertainment, New Balance, and Seagate. Founded in 2010 and headquartered in San Mateo, California, Freshworks is publicly traded on Nasdaq under the ticker FRSH.