Senior Software Engineer – Amazon Connect & Salesforce Voice

12 days ago

Pune, IndiaSenior

Responsibilities

Design, develop, and maintain Amazon Connect contact flows and enterprise telephony solutions.
Configure and optimize Salesforce Voice integrations with Amazon Connect and Service Cloud.
Build IVR applications, self-service workflows, intelligent call routing, callbacks, voicemail, and customer authentication capabilities.
Develop AWS Lambda functions and serverless integrations supporting telephony and customer engagement workflows.
Develop Salesforce Voice and Service Cloud solutions using Apex, Flows, Omni-Channel, screen pops, automated case creation, and customer data integrations.
Design REST and SOAP integrations and real-time data synchronization across Salesforce, AWS, and third-party applications.
Implement monitoring, logging, alerting, deployment procedures, and production support across Salesforce and AWS platforms.
Participate in architecture and technical design reviews, document solutions, collaborate with stakeholders, and mentor junior developers.

Bachelor's degree in Computer Science, Information Systems, or a related field.
At least 5 years of software engineering experience.
At least 3 years of hands-on Amazon Connect development experience.
At least 3 years of Salesforce development or Salesforce platform experience, including Salesforce Voice or Service Cloud Voice solutions.
Strong experience building and supporting AWS Lambda functions and IVR applications.
Experience with JavaScript, TypeScript, Apex, REST APIs, JSON, AWS SDKs, and Git-based source control.
Preferred qualifications include Amazon Connect Specialty experience; Salesforce Service Cloud Consultant, Salesforce Administrator, or Platform Developer certification; AWS Certified Developer or Solutions Architect certification; and experience with telephony migrations, speech analytics, conversational AI, Amazon Lex, contact center reporting, or workforce optimization.

1,001-5,000 employees