2 days ago
Toronto, CanadaIntern
Responsibilities
- Design, develop, and test solutions for complex workforce management problems.
- Explore forecasting, scheduling, and prediction systems.
- Use data, mathematical modeling, algorithms, and experimentation to evaluate solutions.
- Build scalable, production-ready software and prototypes from research and ideas.
- Experiment with AI and machine learning techniques for workforce planning and decision-making.
- Analyze experimental results and use evidence to guide engineering and product decisions.
- Write maintainable code, automated tests, and participate in code reviews.
- Collaborate across Software Engineering, Data Engineering, Operations Research, and Product.
- Contribute to a cloud-based, distributed software environment and communicate technical findings clearly.
Requirements
- Currently pursuing a bachelor’s or master’s degree in computer science, software engineering, mathematics, statistics, operations research, or a related technical discipline.
- Strong problem-solving and analytical skills with comfort in mathematics, statistics, or data analysis.
- Programming experience in Python, Java, C++, C#, or a similar language.
- Curiosity, ability to learn new technologies quickly, and effective collaboration and communication skills.
- Preferred qualifications include algorithms, data structures, mathematical modeling, optimization, statistics, machine learning, AI/ML, large language models, experimentation, data analysis, AWS, Git, automated testing, scalable systems, distributed software, optimization libraries, numerical computing, or scientific programming.
Benefits
- Hybrid Toronto work model requiring work from the downtown Toronto office 1–2 days per week.
- Internship/co-op terms range from 8 to 16 months beginning in May/June 2027.
- Work with experienced software engineers, data engineers, and operations researchers on real-world systems serving customers globally.
- Gain mentorship and hands-on experience taking research and experimentation into production software.
- Genesys offers learning programs, education support, paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.