5 months ago
Remote, TaiwanSenior
Responsibilities
- Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.
- Build integrations between AI agents and external systems such as APIs, databases, and CRMs.
- Optimize agent performance through prompt and configuration refinement and troubleshoot complex enterprise issues.
- Gather technical requirements and translate customer business needs into AI agent solutions.
- Conduct interactive demos and deliver proofs of concept, incorporating customer feedback into iterative improvements.
- Define project milestones, create implementation plans, and coordinate execution with internal teams.
- Identify product gaps, build custom tooling, and provide deployment feedback to product and engineering teams.
- Collaborate with product managers and engineers to define agent goals and shape product capabilities.
- Advise customers on AI agent architecture, security, scalability, and adoption best practices.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- At least 3 years of full-time experience in software development, consulting, AI/ML engineering, or Forward Deployed Engineering.
- Proficiency in Python and Golang.
- Familiarity with AI/ML concepts and hands-on experience with LLMs and prompt engineering techniques are preferred.
- Understanding of AI agent frameworks, function calling, and retrieval-augmented generation, with hands-on experience building such systems preferred.
- Experience with AWS, GCP, or Azure and DevOps practices including CI/CD, containerization, and monitoring.
- Hands-on experience integrating systems through APIs, webhooks, and data pipelines.
- Strong communication, project management, analytical, and cross-functional collaboration skills.
- Experience using data-driven decision-making, A/B testing, and performance monitoring to refine solutions.
Benefits
- Medical benefits are available to Cresta employees.
- Flexible vacation time is offered.
- Paid parental leave is provided.
Tech Stack
Categories
Forward Deployed
About Cresta
Cresta builds a generative AI platform for contact centers, combining AI agents, real-time agent assistance, conversation intelligence, and quality/coaching tools. It sells enterprise software to customer-support and sales organizations to automate and improve conversations across voice and digital channels. Founded in 2017 and headquartered in Sunnyvale, California, the privately held company counts brands such as Alaska Airlines, Cox Communications, Intuit, United Airlines, and Marriott among its customers.