11 days ago
Base Salary
$120k - $200k/yr
Responsibilities
- Own end-to-end delivery of high-impact solutions for strategic enterprise customers.
- Resolve urgent technical customer support issues and communicate proactively with client stakeholders.
- Code and implement solutions to address complex customer problems.
- Build and maintain customer integrations, documentation, playbooks, and enablement content.
- Partner with customers to define success metrics, KPIs, adoption strategies, and progress tracking.
- Monitor usage, adoption, and engagement metrics to identify risks and support long-term retention.
- Collaborate with Product, Engineering, Sales, and Operations to influence priorities and product direction.
- Protect information assets and report suspected security or policy violations.
Requirements
- Bachelor’s degree in computer science, mathematics, engineering, physics, or a related technical field.
- At least 1 year of software engineering experience.
- Professional experience supporting technical customers and iterating solutions in real time.
- Strong software engineering background with proficiency in Python, JavaScript, TypeScript, or similar languages.
- Deep understanding of software architecture and API integrations.
- Excellent verbal and written communication skills, attention to detail, and experience engaging business and technical audiences.
- Ability to manage multiple priorities in a fast-paced environment.
Benefits
- Opportunity to work on high-impact projects with major enterprise customers at a fast-growing AI startup.
- Expected base salary of $120,000–$200,000, with potential stock options in addition to base compensation.
- Company offices are located in San Francisco, Seattle, New York, and Delhi.
Tech Stack
Categories
Forward Deployed