1 day ago
San Francisco, CA, USAEntry Level / Mid Level
Base Salary
$135k - $180k/yr
Responsibilities
- Lead customer deployments from problem definition through production launch.
- Design and build production-grade AI agents, workflows, integrations, and supporting infrastructure.
- Partner with customers to identify high-impact workflows and deliver solutions through design, prototyping, implementation, evaluation, deployment, and iteration.
- Translate ambiguous customer requirements and undocumented workflows into clear technical solutions.
- Own architecture decisions across agent behavior, application logic, data, integrations, evaluations, security, and reliability.
- Integrate Pallet agents with customer systems, data, APIs, and tools.
- Debug production failures, improve agent quality, evaluate performance, and maintain reliable deployments.
- Turn customer deployment lessons into reusable agents, integrations, evaluations, frameworks, and implementation patterns.
- Provide customer feedback to Pallet Product and Engineering teams to improve the core platform.
Requirements
- 1–3 years of experience building and owning production systems in high-growth startups or similarly demanding environments.
- Strong experience with APIs, integrations, authentication systems, and event-driven architectures.
- Proven ability to debug complex systems in production.
- Comfort working in ambiguous environments with incomplete documentation and evolving requirements.
- Strong communication skills and ability to build trust with technical and non-technical stakeholders.
- Direct customer experience is a strong plus.
Benefits
- $135,000–$180,000 base salary range, plus competitive equity and benefits.
- Health, vision, dental, life, accidental, and short-term disability insurance.
- Take-what-you-need paid vacation, paid parental leave, and a 401k option.
- Yearly learning and development stipend.
- Commuter benefits for Bay Area employees, an Uber ride stipend for late office work, and a remote office home stipend.
- Daily catered lunches, monthly happy hours, annual company offsites, and an onboarding trip to San Francisco headquarters for remote employees.
- Full-time role based onsite in San Francisco or New York five days per week, with approximately 25% travel; select U.S. remote arrangements may be available.
Tech Stack
Categories
Forward Deployed
About Pallet
Pallet builds AI-driven transportation and warehouse management software that automates logistics workflows from quote to cash for shippers, carriers, and 3PLs. It sells its products as enterprise SaaS, combining TMS/WMS with pricing, planning, and billing automation. Founded in 2022 and headquartered in San Francisco, the company is backed by investors including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures.