Forward Deployed Engineer (AI Solutions) - NA West Market
Aircall.io, Inc.9 hours ago
Seattle, WA, USA or San Francisco, CA, USAEntry Level / Mid Level
H1B sponsor
Base Salary
$120k - $190k/yr
Responsibilities
- Lead customer discovery and design sessions to identify automation opportunities and define solution architectures.
- Design, build, deploy, and optimize low-code AI Agent integrations with CRMs, help desks, and communication tools.
- Configure AI Agent intents, prompts, actions, guardrails, evaluations, monitoring, and performance metrics.
- Manage cross-functional deployments by defining timelines, aligning stakeholders, and ensuring delivery within scope.
- Create reusable templates, playbooks, models, and reference architectures for scalable deployments.
- Collaborate with Engineering, Product, Customer Success, Sales, Solutions, and GTM leadership to resolve blockers and improve the platform.
- Train peers, run workshops, document best practices, and provide internal and external product education.
- Run targeted outbound campaigns and own regional top-line targets for assigned AI products.
- Act as an internal GTM product owner and help shape the AI Voice Agent roadmap using customer and integration insights.
- Monitor AI and customer experience industry trends and feed insights into product and go-to-market strategy.
Requirements
- 0-6+ years of experience in technical consulting, solutions engineering, or integration-focused project management.
- Client-facing experience is required.
- Strong command of APIs, webhooks, JSON, REST, and GraphQL; MCP Server experience is a plus.
- Practical experience with AI workflow configuration, prompt engineering, evaluation, and monitoring.
- Hands-on experience with Zapier, Make, n8n, Workato, HubSpot, and Salesforce automation.
- Experience leading cross-functional projects with Engineering, Product, and Customer Success.
- Excellent communication and stakeholder management skills across technical and business audiences.
- Experience with telephony, voice, contact center systems, SIP, WebRTC, call routing, containment, or AHT is a plus.
- Familiarity with Looker, BigQuery, or Snowflake is a plus.
- Exposure to JavaScript or Python for light customization and debugging is a plus.
Benefits
- Base salary range of $120,000-$190,000 per year, excluding a quarterly bonus and other benefits.
- Work-life balance, a fast-learning environment, entrepreneurial culture, and strong team spirit.
- Multicultural workplace with more than 45 nationalities.
- Competitive salary package and benefits.
Tech Stack
Categories
Forward Deployed
About Aircall.io, Inc.
Aircall builds a cloud-based business phone and contact center platform for sales and support teams, integrating voice, SMS, WhatsApp, and social channels with 200+ CRM/helpdesk apps. It sells its software via subscription to companies that want VoIP calling, call routing/recording, analytics, and AI features like automated agents and post-call summaries. Founded in 2014 and privately held, it serves 22,000+ businesses worldwide, with operations spanning Paris (European HQ) and the Seattle area (North American HQ).