ServiceNow Developer
Lightspeed Commerce, Inc.11 hours ago
Remote, CanadaMid Level
Responsibilities
- Develop and configure ServiceNow applications, catalog items, workflows, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, and related platform components.
- Design, develop, troubleshoot, and maintain integrations with third-party systems using REST/SOAP APIs, OAuth, webhooks, Integration Hub, MCP, and iPaaS platforms.
- Monitor platform health, troubleshoot performance issues, and optimize scripts and flows for scalable, maintainable solutions.
- Support and improve ServiceNow ITSM and HRSD applications, including Incident, Problem, Change, Request, and HR workflows.
- Administer roles, ACLs, permissions, and other platform access controls in accordance with security and audit requirements.
- Serve as an escalation point for complex platform incidents, perform root cause analysis, and coordinate with infrastructure, security, vendors, and other technical teams.
- Gather requirements, prioritize backlog items, design solutions, and deliver enhancements through development, testing, deployment, and post-launch support.
- Establish reusable development standards for workflows, notifications, approvals, documentation, and user experiences.
- Evaluate ServiceNow releases, test upgrades, remediate breaking changes, and adopt relevant platform capabilities.
- Maintain technical documentation and runbooks and provide support or training when needed.
Requirements
- Hands-on experience developing and administering ServiceNow, ideally across ITSM and/or HRSD.
- Strong JavaScript skills, including ServiceNow scripting APIs such as GlideRecord and GlideAjax.
- Experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Service Catalog development.
- Experience designing and troubleshooting REST/SOAP integrations, OAuth, webhooks, and enterprise integrations.
- Strong understanding of ITSM processes and their translation into ServiceNow solutions.
- Ability to independently troubleshoot complex issues across ServiceNow and connected systems.
- Strong problem-solving, communication, and documentation skills.
- Experience translating stakeholder business requirements into scalable technical solutions.
- Ability to manage multiple priorities in a fast-paced environment.
- Preferred experience with HRSD, ITOM, Workday, identity or HR platforms, ServiceNow AI/GenAI capabilities including Now Assist, MCP-enabled tools or workflows, Service Portal, custom widgets, HTML, CSS, Workato, or other iPaaS platforms.
- ServiceNow CSA or CAD, or ITIL 4 Foundation certification, is preferred.
Benefits
- Flexible work environment with flexible paid time off and remote work policies.
- Equity options, pension plan contributions, medical, dental, wellness, life, and disability insurance, and RRSP plan and matching.
- Training and continuous learning opportunities, career growth, and global mobility.
- Health and wellness credit and time off to volunteer.
- Employee interest groups, employee-led networks, social committees, and sponsored sports teams.
- Computer purchase program, enhanced parental leave, and paid parental leave top-up.
- The compensation section states total compensation of $85,000-$105,000 CAD for candidates hired to work in Ontario; this is not treated as base salary.
Tech Stack
Categories
About Lightspeed Commerce, Inc.
Lightspeed Commerce builds a cloud-based point-of-sale and commerce platform for retail and hospitality, combining POS, omnichannel e-commerce, inventory, analytics, and integrated payments. It monetizes through software subscriptions and payment processing fees for SMBs and multi-location operators. Founded in 2005 and headquartered in Montreal, the company is publicly traded on the NYSE and TSX and serves merchants in over 100 countries.