10 months ago
India (city not specified)Senior
Responsibilities
- Partner with sales teams in customer meetings and consult with prospects to understand needs, pain points, and desired business outcomes.
- Architect and integrate solutions across multiple vendors and AHEAD portfolio products.
- Demonstrate recommended solution features and functionality to customers and prospects.
- Conduct business process, technical, and enablement workshops.
- Provide technical expertise in streaming big data architectures, log indexing and analytics, SIEM, and APM/Observability.
- Translate business challenges into technical requirements and deliverables with customers, sales, and delivery teams.
- Develop documentation, pricing, statements of work, architectural recommendations, and implementation or assessment services.
- Develop and maintain a demo lab with defined integrations and create enablement content for clients and internal stakeholders.
- Evaluate product placement, learn relevant portfolio technologies, and maintain certifications for applicable product lines.
- Provide technical leadership, internal training, and opinionated guidance on observability solutions.
Requirements
- At least 2 years of technical experience with full-stack observability platforms such as AppDynamics, Dynatrace, Datadog, Splunk, New Relic, Sumo Logic, Grafana Labs, or Elastic.
- At least 3 years of experience with infrastructure change management, configuration, and monitoring solutions.
- At least 2 years of technical experience with log management solutions such as Splunk Enterprise, Splunk Cloud, Sumo Logic, Elasticsearch, Logstash, Kibana, Dynatrace, Datadog, Loki, or Grafana.
- At least 5 years of experience consulting for clients, advising on technical solutions, and participating in pre-sales and solution development.
- Enterprise experience with cloud infrastructure, networking, system administration, automation, and advanced configuration management, including Terraform and Ansible.
- At least 2 years of experience with telemetry collection agents or techniques and telemetry pipeline tools such as Cribl, Dynatrace OpenPipeline, Datadog Vector, or Grepr.
- Experience providing architecture leadership across multi-vendor solutions.
- Ability to evaluate technologies, understand customer needs, define requirements, design solutions, and present architectural recommendations.
- Strong written, verbal, presentation, and technical communication skills, with extensive experience using Visio and PowerPoint.
- Preferred experience with ServiceNow Event Management, BigPanda, PagerDuty AIOps, incident/problem/change management, asset and portfolio management, and CMDB tools and processes.
Benefits
- Comprehensive health insurance for employees with options to extend coverage to dependents in India.
- Paid time off, company holidays, and additional leave benefits according to policy.
- Flexible work arrangements supporting work-life balance.
- Learning and development opportunities, including sponsored certifications and credentials.
- Employee wellness initiatives focused on physical and mental well-being.
- Retirement and statutory benefits in line with India regulations.
- Access to a multi-million-dollar technology lab and internal training programs.
- Inclusive, collaborative, and people-first workplace culture.
Tech Stack
Categories
Solutions Engineering
About AHEAD
AHEAD is an IT services and consulting firm that designs, builds, and operates digital platforms for large enterprises across cloud infrastructure, automation, data and analytics, security, and DevOps. It generates revenue through consulting, systems integration, and managed services, including cloud management and operations. Founded in 2007 and headquartered in Chicago, it is privately held and owned by Centerbridge Partners.