4 days ago
Atlanta, GA, USASenior
Base Salary
$120k - $155k/yr
Responsibilities
- Lead customer-facing needs assessment and requirements-gathering meetings.
- Provide technical, product, and market expertise in collaboration with Account Teams.
- Advise customers on Sinch solutions and identify business development opportunities with Account Teams.
- Coordinate with Account Managers, Product Managers, Development teams, Project Managers, and vendors to prioritize and deliver customer requirements.
- Configure designed solutions using Sinch systems and software and test solutions before customer launch.
- Lead and coach Solutions Engineers, review their designs and documentation, and foster their development toward independent project execution.
- Influence Sinch product roadmaps and account-specific requirements through Product Management.
- Craft messaging and demonstrations for internal and external executive audiences.
Requirements
- At least 5 years of experience building trusted-advisor relationships with VP- and C-level decision-makers in large, complex customer accounts.
- Bachelor's degree in an appropriate field or equivalent work experience.
- Strong client-facing communication, persuasive communication, organizational, multitasking, analytical, and problem-solving skills.
- Knowledge of cloud business models and AI models and applications, including LLMs, NLP models, generative AI, intent classification, and sentiment analysis.
- Ability to conduct technical customer discussions, develop a deep understanding of Sinch products, and communicate complex technical concepts appropriately.
- Ability to teach and coach Solutions Engineers, demonstrate thought leadership, articulate a vision, and drive teams to execute it.
- Previous experience in mobile, telephony, or mobile multichannel communications is preferred.
- Willingness to travel and visit client sites as needed.
Benefits
- Remote work is available, but candidates must reside near the Atlanta, Chicago, San Antonio, or Denver hub locations for occasional collaboration.
- The role expects 0–25% travel.
- Medical, dental, vision, supplemental, and telehealth benefits are offered.
- The company provides virtual counseling through an Employee Assistance Program.
- Roth and pre-tax 401(k) plans with an employer match are available.
- The benefits package includes paid time off, paid parental leave, family planning support, and paid volunteer time off.
- Applications are expected to be accepted until at least December 12, 2026.
Categories
Solutions Engineering
About Sinch AB
Sinch builds a cloud communications platform (CPaaS) that provides APIs and services for SMS/RCS, voice, and email so businesses can automate customer messaging, alerts, and support. It sells usage-based APIs and SaaS tools to enterprises, software platforms, and SMBs. Founded in 2008 and headquartered in Stockholm, Sinch is a public company listed on Nasdaq Stockholm and operates globally across telecom networks and digital channels.