2 months ago
Amsterdam, NetherlandsStaff+
Responsibilities
- Set the AI and innovation direction for Operations across customer experience, productivity, quality, and scalability.
- Identify and prioritize high-value use cases with domain teams based on business value, feasibility, and readiness.
- Lead the central Operations innovation model, including its structure, ways of working, and foundations.
- Lead a small team of Forward Deployed AI specialists in delivering scalable solutions.
- Build organizational credibility around AI and communicate practical opportunities, risks, and implications.
- Represent Operations in central engineering and ensure operational priorities are understood and supported.
- Coordinate with business enablement and capability teams on new capabilities and upskilling.
- Track progress and value delivered, maintaining focus on outcomes rather than activity.
Requirements
- Experience leading meaningful transformation in an operations or service environment.
- Experience building or scaling AI, automation, or digital workflow improvements beyond small experiments.
- Technical depth sufficient to understand architectures, trade-offs, risks, and quality standards.
- Strong operational judgment and understanding of workflow redesign in practice.
- Ability to move ideas from concept through prioritization and implementation.
- Strong executive presence and ability to influence senior stakeholders.
- Experience shaping operating models, governance, or delivery mechanisms.
- Strong cross-functional collaboration skills across operations, engineering, data, product, enablement, and capability teams.
- Ability to operate effectively in environments involving pace, ambiguity, and practical execution.
Benefits
- The role is based in Adyen's Amsterdam office.
- Adyen is an office-first company that values in-person collaboration and does not offer remote-only roles.
- The interview process typically takes about four weeks, and the company aims to respond to applications within five business days.
Categories
Forward Deployed
About Adyen
Adyen builds a unified payments and financial technology platform for large merchants and platforms, offering card processing, POS, mobile, and global acquiring, plus risk and data tools. It sells payment processing and related services directly to businesses, earning fees per transaction. Founded in 2006 and headquartered in Amsterdam, it is a public company listed on Euronext Amsterdam (AMS: ADYEN) with customers including Meta, Uber, and H&M.