Solution Architect, CLM

2 months ago

Remote, ColombiaStaff+

Responsibilities

Act as a customer thought leader and oversee deliverable quality, team performance, and day-to-day customer relationships.
Drive innovation in solution delivery capabilities, enterprise delivery methodologies, and reusable assets.
Provide executive-level business consulting and pre-sales support in partnership with the Sales team.
Advise customers on solution tradeoffs, business processes, architecture, IT operating models, and cost-benefit considerations.
Contribute to company leadership, brand advocacy, growth, and the CLM community.
Maintain applicable CLM certifications and learn relevant CLM or Salesforce software as needed.
Write statements of work, review client proposals, negotiate contracts, and manage business operations such as invoicing, margins, and utilization.
Build project and program teams and organize programs for successful delivery.

At least eight implementations of Ironclad, Salesforce Contracts, Conga CLM, DocuSign CLM, or IAM.
Prior experience as a Solution Architect with Ironclad, Conga CLM, DocuSign CLM, or IAM.
At least five years of selling and delivering business solutions on applicable CLM platforms, including experience across different project and client sizes.
Three or more DocuSign and/or Ironclad certifications.
Experience across services delivery, software development, and testing lifecycles.
Expertise in project delivery, program management, and the software development lifecycle.
Experience managing established technology and product departments with mature Agile and Waterfall program management processes.
Experience building project and program teams and organizing programs for success.
Demonstrated experience writing SOWs, reviewing proposals with clients, and negotiating contracts.
Expert business operations experience, including invoicing, SOWs, margins, and utilization.
Background or relevant education in Operations, Legal, and Contracting.
Preferred Ironclad and DocuSign CLM/IAM experience, strong communication and client-facing skills, mentoring and leadership ability, complex problem-solving ability, and cross-functional collaboration.

Remote or in-person work options, including work from headquarters, regional hubs, or remotely.
Anticipated travel of up to 25% for customer projects and company events.
Flexible work culture focused on outcomes rather than fixed working hours.
Collaborative environment with executive town halls and company meetings.
Company culture that celebrates achievements and team events.

501-1,000 employees