20 hours ago
Base Salary
$143k - $331k/yr
Responsibilities
- Embed with strategic enterprise customers to investigate complex Windows device-management environments and establish technical problem statements, baselines, success measures, and remediation plans.
- Design, prototype, implement, and validate device-management solutions using scripts, diagnostic tools, configuration changes, policies, and engineering systems.
- Troubleshoot cross-product issues using customer data, telemetry, logs, and diagnostic tools, and collaborate with Windows and Intune product engineering teams on fixes and telemetry improvements.
- Maintain accountability for customer outcomes and demonstrate measurable improvements in install-base health.
- Convert customer solutions into reusable playbooks, patterns, tools, packaged solutions, and technical guidance for broader enterprise impact.
- Transfer expertise to FDEs, partners, field teams, support teams, and product groups.
- Build trusted relationships and communicate technical findings, risks, tradeoffs, decisions, and progress to technical and executive audiences.
Requirements
- Bachelor's degree in Computer Science or a related technical field and 6+ years of technical engineering experience with coding, or equivalent experience.
- Experience working directly with enterprise customers to diagnose complex technical environments and implement or validate solutions.
- Technical experience with enterprise Windows device management, including Intune, Autopilot, provisioning, enrollment, configuration, policies, applications, operating-system updates, endpoint security, compliance, or device health.
- Experience troubleshooting device-management issues with data, logs, telemetry, diagnostic tools, and structured problem-solving.
- Experience with enterprise identity, networking, security, and management dependencies affecting Windows devices.
- Experience building or modifying scripts, automation, diagnostic tools, prototypes, reference implementations, or production-quality technical solutions.
- Experience collaborating across customer, field, support, and product engineering teams to drive issues through resolution.
- Experience in forward-deployed engineering, customer-facing software engineering, field engineering, technical consulting, escalation engineering, support engineering, or solutions architecture.
- Experience with Microsoft Consulting Services, Industry Solutions, Customer Success, FastTrack, or a comparable enterprise technology consulting organization.
- Deep experience with Microsoft Intune, Windows Autopilot, Microsoft Configuration Manager, co-management, Windows Update for Business, application deployment, endpoint analytics, or endpoint security.
- Experience designing or operating device-management solutions for large, complex, or highly regulated enterprise environments.
- Ability to synthesize information, identify systemic patterns and root causes, translate findings into customer solutions, and influence product priorities with technical evidence and business impact.
- Ability to communicate complex technical findings, risks, and recommendations clearly to technical and executive audiences.
Benefits
- Base pay ranges are provided for Software Engineering IC5 and IC6 levels, with different ranges for the San Francisco Bay Area and New York City metropolitan area.
- The role may be eligible for benefits and other compensation.
- Applications are accepted on an ongoing basis until the position is filled, with the posting open for a minimum of five days.
Tech Stack
Categories
Forward Deployed
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.