Salesforce Success Architect (Salesforce Exp is mandatory)/AMER Shifts
InformaticaResponsibilities
- Assess strategic customers’ Service Cloud implementations and recommend improvements in architecture, solution design, lifecycle management, reliability, and feature adoption.
- Serve as a Service Cloud subject matter expert and provide proactive and reactive technical guidance, thought leadership, and best practices.
- Communicate complex technical concepts to technical teams, business stakeholders, and executive audiences.
- Identify capability gaps and design inefficiencies and recommend product enhancements or custom solutions.
- Tailor Success Architect playbooks to address Service Cloud customer challenges.
- Design and optimize data models, integrations, scalable architectures, security configurations, and Salesforce customizations.
- Collaborate with customers, support engineers, customer success managers, and product teams to resolve issues and drive long-term solutions.
- Work AMER EST or AMER PST shifts.
Requirements
- 8+ years of experience in software, systems, or enterprise architecture.
- Expertise in Salesforce products, platform capabilities, technical governance, and best practices, with mandatory Salesforce experience.
- Experience with large-scale complex implementations involving SaaS, PaaS multi-tenancy, and multi-tiered infrastructure.
- Strong knowledge of enterprise application integration, process orchestration, master data management, AI, analytics, and security best practices.
- Ability to assess business objectives, propose solution options, align stakeholders, lead discussions, and influence decisions.
- Strong written and verbal communication skills and high proficiency in English.
- Expertise in Salesforce Service Cloud and the ability to configure and optimize its features.
- Experience with data models, relationships, validation rules, data governance, data import/export, deduplication, ETL tools, and external-system integrations.
- Experience designing scalable, high-performance Salesforce architectures and resolving inefficient SOQL queries, improper bulk processing, excessive DML operations, and sharing or security model issues.
- Hands-on experience with Apex, Visualforce, Lightning Web Components, custom triggers, controllers, batch jobs, asynchronous processing, and governor limits.
- Experience integrating Salesforce with enterprise systems using APIs, middleware, and event-driven architectures, including OAuth, Platform Events, External Objects, Salesforce Connect, and Event Relay.
- Required certifications: Salesforce Administrator, Salesforce Advanced Administrator, and Service Cloud Consultant.
- Preferred qualifications include industry- or vertical-specific solution experience, Platform App Builder, Platform Developer I, and Certified Architect credentials such as Application Architect or System Architect.
Benefits
- Salesforce provides benefits and resources intended to support balance and employee well-being.
- The role is aligned to AMER EST or AMER PST shifts.
- Salesforce provides disability accommodations during the application process.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com