Base Salary
$111k - $166k/yr
Responsibilities
- Research GTM workflows from pre-sales through post-sales and translate intelligence gaps, friction, and handoff failures into a prioritized problem backlog.
- Build and refine AI agents for a defined revenue-lifecycle area, contributing to system architecture, retrieval logic, and output calibration.
- Ship working AI solutions against real commercial workflows.
- Stay embedded in pipeline reviews, deal cycles, QBRs, renewal planning, and account strategy sessions.
- Own system reliability and quality by monitoring adoption, diagnosing output failures, and continuously tuning shipped systems.
- Validate field signals, structure deal and customer patterns, and improve the shared knowledge hub and agent outputs.
- Identify reusable patterns and scale successful solutions across account scenarios, customer segments, and deal stages.
- Partner with Growth Engineering, PMM, Solutions Consulting, Pricing, Customer Success, and leadership to drive grounded adoption.
- Help define the operating playbook for Braze’s emerging Applied AI function.
Requirements
- At least 6 years of professional experience in a GTM role with direct commercial-motion involvement at a B2B SaaS company.
- Hands-on experience building AI-powered tools, agents, automations, or workflows that transformed real work processes.
- Technical fluency in integration architecture, agent-output evaluation, prompt design, retrieval logic, and data workflows, including Python and APIs.
- Strong understanding of enterprise sales workflows, deal stages, and the operating realities of AEs, SCs, BDRs, sales leaders, Customer Success, and business value teams.
- Experience engaging executive-level customers and credibility in opportunities or executive business reviews.
- Track record of taking solutions from problem identification through field adoption and ongoing improvement.
- Ability to balance field engagement, system building, and continuous refinement across multiple workstreams.
- Highly autonomous, self-directed senior individual contributor.
- Preferred: Product Management background or experience shipping adopted products.
- Preferred: Solutions Consulting, Solutions Engineering, or field architecture experience in enterprise SaaS.
- Preferred: Proficiency with Claude, Claude Code, Cursor, custom agent frameworks, API integrations, and workflow automation tools.
- Preferred: Familiarity with Salesforce, Gong, Slack, and Snowflake.
- Preferred: Experience scaling internal tools or systems beyond an immediate team.
- Preferred: Analytical ability to evaluate deal data, diagnose output failures, and build data-driven recommendation systems.
Benefits
- Hybrid work arrangement.
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Medical, dental, vision, life, and disability benefit plans.
- Fertility benefits and equal paid parental leave.
- Professional development, formal career pathing, learning platforms, and a yearly learning stipend.
- Curated in-office employee experience.
- Annual company-wide Volunteer Week and donation matching.
- Employee Resource Groups.
- Collaborative culture recognized as a Great Place to Work®.
Tech Stack
Categories
About Braze
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News & World Report Best Companies to Work For, 2024 Best Small & Medium Workplaces in Europe by Great Place to Work®, 2024 Fortune Best Workplaces for Women™ by Great Place to Work® and was named a Leader by Gartner® in the 2024 Magic Quadrant™ for Multichannel Marketing Hubs and a Strong Performer in The Forrester Wave™: Email Marketing Service Providers, Q3 2024. Braze is headquartered in New York with 15 offices across AMER, LATAM, EMEA, and APAC. Learn more at braze.com.