Site Reliability Engineer I
Backblaze External Website9 hours ago
Remote, United States or Remote, MexicoEntry Level
Responsibilities
- Act as the primary contact for customer-affecting technical issues and lead real-time incident resolution.
- Follow incident management procedures and lead post-mortems focused on process improvements and root-cause analysis.
- Monitor and respond to Zabbix, Grafana, and Opensearch alerts, including remediation and escalation.
- Maintain storage pod health through hardware replacement diagnosis, system troubleshooting, monitoring definition updates, and configuration changes using Ansible and Git.
- Provide advanced pod troubleshooting, deployment, migration, and Ansible support to Data Center Technicians.
- Manage Vault pre-deployment configuration and testing, initiate Vault migrations, and perform migration pod health checks.
- Use Jenkins to deploy code updates across environments.
- Identify and escalate network anomalies, document IP assignments, and track server farm releases and updates.
- Automate recurring operational tasks and document workflow procedures.
- Participate in an on-call rotation, including evenings, weekends, holidays, and other nonstandard hours as needed.
Requirements
- Must be based in the United States and eligible to work without visa sponsorship.
- Requires 2–4 years of hands-on experience in Systems Administration, Linux Operations, or SRE environments.
- Strong foundational understanding of Linux systems and command-line interfaces.
- Understanding of network cabling, topologies, and IP network classifications.
- Analytical troubleshooting skills for complex hardware and software interactions, with an interest in automating repetitive tasks.
- Excellent communication and collaboration skills with technical and non-technical stakeholders.
Benefits
- US-based role with participation in an on-call rotation that may include evenings, weekends, and holidays.
- Backblaze states its commitment to diversity, equity, inclusion, belonging, and equal employment opportunity.
About Backblaze External Website
Backblaze provides cloud storage and backup services for businesses, developers, and individuals, centered on its B2 S3‑compatible object storage and Computer Backup offerings. It also offers B2 Overdrive for high‑throughput AI/GPU data pipelines and B2 Neo for white‑label enterprise storage, sold on usage-based and subscription pricing. Founded in 2007 and headquartered in San Mateo, the NASDAQ‑listed company (BLZE) serves 500,000+ customers across 175 countries.