2 days ago
Remote, United StatesMid Level
H1B Sponsor
Responsibilities
- Collaborate with sales and product teams to translate customer requirements into AI and CCaaS solution architectures.
- Design and demonstrate outbound campaign workflows covering dialing strategies, segmentation, and contact cadence.
- Design AI flows using low-code/no-code tools, vibe coding, and scripting.
- Present technical solutions to technical and non-technical stakeholders.
- Lead proof-of-value and pilot implementations focused on outbound use cases.
- Design solutions integrating CCaaS platforms with CRM, telephony, and campaign management tools.
- Apply knowledge of conversational AI and virtual agent solutions.
Requirements
- Deep expertise in outbound contact center campaign orchestration, dialing modes, and contact strategies.
- Familiarity with OFCOM, FDCPA, CFPB, and TCPA outbound compliance frameworks.
- Hands-on contact center operations experience, ideally in outbound environments.
- Experience with NiCE, Genesys, Five9, Alvaria, TCN, or similar CCaaS platforms.
- Understanding of AI and machine learning applications in outbound operations, such as call outcome prediction and agent coaching.
- Ability to design scalable solutions integrating CRM, compliance systems, and analytics platforms.
- Strong ability to explain technical and regulatory concepts to technical and non-technical stakeholders.
- Understanding of responsible AI use, consent, and fairness in outbound contexts.
- A bachelor's or master's degree in Computer Science, Data Science, or a related field is advantageous.
- At least two years of technical presales or outbound contact center experience is advantageous.
- Experience with outbound CCaaS deployments, compliance-driven workflows, or consulting engagements is advantageous.
Benefits
- Global company with a fast-paced, collaborative, and creative environment.
- Opportunities for learning, growth, and internal career mobility across roles, disciplines, domains, and locations.
Categories
Solutions Engineering
About NICE
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.