3 days ago
Remote, United StatesMid Level / Senior
Base Salary
$165k - $185k/yr
Responsibilities
- Build and customize Boomi integration processes and validate deployed integration data with clients.
- Support billing-system transitions and migrations, including coordinating zero-downtime cutovers and urgent go-live support.
- Monitor integration health and Boomi Atom environments, respond to alerts and flow exceptions, and troubleshoot data-flow issues.
- Perform root-cause analysis, optimize inefficient processes, and implement preventative measures for recurring issues.
- Serve as a Level 2 escalation point for synchronization issues across Laurel, Boomi, client practice management systems, and related tools.
- Collaborate with Engineering on code fixes and maintain internal support and troubleshooting tools.
- Communicate directly with client technical contacts during escalations and outages, provide status updates, and coordinate resolutions.
- Document processes, issue patterns, lessons learned, and knowledge-base articles.
- Own monitoring and alerting workflows, support system migrations, and identify integration issues before they affect clients.
Requirements
- 3–5 years of technical experience in integration engineering, DevOps, technical support, or a similar role.
- Strong ability to trace data flows across multiple systems and identify breakpoints and root causes.
- Experience with APIs, SQL queries, databases, iPaaS tools, monitoring, alerting, and log analysis.
- Experience with Boomi, MuleSoft, Zapier, or similar integration platforms.
- Ability to communicate technical issues and resolutions to client technical contacts and non-technical stakeholders.
- Preferred experience includes SAP, Workday, Aderant, Elite 3E, Practice Engine, CCH Axcess, Clio, legal technology, professional services software, human capital management, or time and billing systems.
- Familiarity with SSO, SAML, OAuth, Microsoft 365 integrations, and enterprise SaaS applications is preferred.
- Scripting or automation experience with Python, PowerShell, JavaScript, or similar tools is preferred.
- Knowledge of data validation, reconciliation, bi-directional synchronization, and ETL processes is preferred.
- Experience with Postman, curl, Jira, Linear, ServiceNow, or similar tools is preferred.
Benefits
- Hybrid work arrangement.
- Employee benefits include equity and a 401(k).
- Bi-annual in-person company off-sites.
- The company does not provide visa sponsorship or relocation assistance.
Tech Stack
Categories
DevOpsSolutions Engineering
About Laurel
Laurel is the world’s first AI Time platform for professional services firms. The company's AI transforms how organizations track, analyze, describe, and optimize their most valuable resource: time. By automating work time and connecting time data to business outcomes, Laurel enables firms to increase profitability, improve client delivery, and make data-driven strategic decisions. Founded in 2018, Laurel serves many of the world's largest accounting, consulting and law firms.