16 hours ago
Remote, Japan +2 moreMid Level
Responsibilities
- Lead client discovery sessions to identify business challenges, goals, and value drivers.
- Translate customer requirements into high-level future-state architectures and implementation roadmaps.
- Deliver customized software demonstrations, presentations, and proof-of-concepts to audiences ranging from frontline staff to C-level executives.
- Address technical objections, respond to RFPs and RFIs, and partner with Account Executives to support deal closures.
- Design intelligent customer engagement flows and help customers determine how human and AI interactions should work together.
Requirements
- Understanding of cloud computing, cPaaS, and AI.
- Exceptional public speaking, storytelling, interpersonal, and consensus-building capabilities.
- Curiosity about technology and willingness to learn new technology.
- Ability to work with technical decision-makers, executives, and customers across APJ.
Benefits
- Remote-first work arrangement with the role based in Australia, Singapore, or Japan.
- Approximately 35% travel is anticipated for customer and relationship-building activities.
- Competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.
- Additional benefits vary by location.
Categories
Solutions Engineering
About Twilio
Twilio builds a cloud customer-engagement platform centered on programmable communications APIs for SMS, voice, WhatsApp, email, and verification, plus Segment CDP and the Flex contact center. It sells usage-based and subscription SaaS to developers and enterprises to embed messaging, calling, authentication, and data-driven marketing into apps. Founded in 2008 and headquartered in San Francisco, Twilio is a public company listed on the NYSE.