2 days ago
Remote, CanadaMid Level
Responsibilities
- Own multiple concurrent customer implementations from kickoff through configuration, testing, go-live, and post-launch handoff.
- Translate solution designs and customer requirements into implementation plans with milestones, dependencies, and acceptance criteria.
- Configure enterprise identity and access capabilities including SSO/SAML, SCIM, identity provisioning, and permissions.
- Lead customer workshops, technical working sessions, status meetings, enablement sessions, and implementation handoffs.
- Troubleshoot implementation issues, escalate appropriately, and coordinate with technical, engineering, security, product, and support teams.
- Document configurations, decisions, testing results, risks, and handoff requirements for customers and internal teams.
- Use approved AI and technical tools for documentation, troubleshooting, scripting, testing, and knowledge capture.
Requirements
- Hands-on experience implementing SaaS products and independently delivering standard and moderately complex implementations.
- Experience managing several concurrent customer implementations through configuration, testing, launch, and handoff.
- Experience supporting enterprise identity and access use cases such as SSO/SAML, SCIM, identity provisioning, and permission configuration.
- Ability to lead customer-facing technical workshops, working sessions, status meetings, enablement sessions, and handoffs.
- Ability to troubleshoot technical implementation issues using established tools, documentation, and escalation paths.
- Preferred experience implementing enterprise collaboration, content management, workflow automation, productivity, or adjacent SaaS platforms.
- Preferred experience with content migration tools or large-scale data movement.
- Preferred familiarity with Python, JavaScript, REST APIs, authentication models, webhooks, integration platforms, and AI-assisted technical tools such as Cursor, Codex, or Claude Code.
- Preferred experience creating reusable implementation documentation, templates, or delivery playbooks.
Benefits
- Canada base pay range of $133,000–$180,000 CAD per year.
Tech Stack
Categories
Solutions Engineering
About Dropbox
Dropbox builds cloud storage, file sync, sharing, and collaboration tools for individuals and businesses, sold via subscriptions. Its portfolio includes Dropbox, Dropbox Sign for e‑signatures, and DocSend for document sharing and analytics. Founded in 2007 and headquartered in San Francisco, Dropbox is a public company on NASDAQ with more than 700 million registered users across 180 countries.