2 days ago
Remote, Worldwide or Boston, MA, USAMid Level
H1B Sponsor
Responsibilities
- Build and maintain customer relationships as the primary contact during technical implementation projects.
- Provide hands-on technical implementation support with customer IT and internal development teams.
- Manage implementation tasks, schedules, risks, and issues while communicating regularly with customers.
- Support external clients as an application expert and escalation point for the support team.
- Participate in an on-call rotation.
Requirements
- At least 3 years of experience in client-facing SaaS implementation roles.
- Strong analytical skills and operating rigor.
- Experience handling difficult customers or situations and demonstrating effective resolutions.
- Ability to learn complex business and product areas through research and self-starting.
- Familiarity with HL7 interface implementation is preferred.
- Hands-on experience with laboratory information systems such as Epic Beaker, Novopath, or Cerner Millennium is preferred.
- Fluent spoken and written English is required; Portuguese or French is preferred.
- Willingness to travel less than 20%.
Benefits
- Travel required at less than 20%.
- Includes on-call rotation for external client support.
- Not overtime eligible.
Categories
Solutions Engineering
About PathAI
PathAI's mission is to improve patient outcomes with AI-powered pathology. Our platform promises substantial improvements to the accuracy of diagnosis and the efficacy of treatment of diseases like cancer, leveraging modern approaches in machine learning. We are a company of diverse employees with a wide range of backgrounds and experiences. Our world class team is passionate about solving challenging problems and making a huge impact. Our office is located in the heart of Fenway. PathAI was recently voted one of BBJ's Best Places to Work!