Senior Salesforce Developer / Solution Architect
Concentrix5 days ago
Remote, Mexico or Mexico City, MexicoSenior
Responsibilities
- Lead architecture for Salesforce Service Cloud and contact center initiatives.
- Design scalable solutions using Service Cloud, Omni-Channel, Service Console, Flows, Apex, Lightning Web Components, asynchronous processing, and event-driven architectures.
- Architect customer and agent experiences across voice, chat, messaging, routing, and case management.
- Define solution patterns, development standards, integration strategies, and governance practices.
- Lead code reviews and design validations focused on performance, scalability, and security.
- Mentor developers on Salesforce best practices, governor limits, and architectural standards.
- Collaborate with enterprise and integration architects, product owners, business leaders, operations teams, QA, and release teams.
- Create and review solution designs, architecture documentation, data models, integration diagrams, and release plans.
- Drive technical decisions, backlog prioritization, and delivery across multiple workstreams.
- Support Agile ceremonies and stable, low-risk deployments.
Requirements
- 6+ years of Salesforce experience with deep expertise in Service Cloud.
- Proven experience as a Technical Lead or Solution Architect.
- Strong hands-on experience with Apex, SQL, asynchronous processing, Lightning Web Components, Salesforce Flows, and automation design.
- Experience designing solutions for contact centers or customer support environments.
- Ability to lead and mentor development teams.
- Strong communication skills with technical and non-technical stakeholders.
- Experience working in Agile/Scrum environments.
- Preferred experience in healthcare, nonprofit, or donor/member-centric organizations.
- Preferred familiarity with compliance-driven environments, HIPAA-related processes, and consent management.
- Preferred experience with Omni-Channel, Digital Engagement, Service Cloud Voice, Salesforce certifications, CI/CD and release management tools, and Salesforce integrations using REST APIs or middleware.
Benefits
- Remote/work-from-home position based in Mexico.
- Full-time employment.
- The company promotes career growth, workplace recognition, and company culture initiatives.
About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.