CMDB and Attack Surface Management Support - ServiceNow Developer
Booz Allen Hamilton9 hours ago
Remote, United StatesMid Level
H1B sponsor
Base Salary
$78k - $176k/yr
Responsibilities
- Design, configure, and develop ServiceNow CMDB solutions including Workspace views, Platform Analytics dashboards and indicators, Service Catalog items, CMDB Health and Relationship Health rules, ownership routing, and data quality automation.
- Build analytics indicators, KPIs, scorecards, and dashboards covering CI ownership, completeness, classification, health trends, and Attack Surface Management metrics.
- Develop and maintain CMDB Workspace and Service Catalog items, forms, and workflows for CI registration, ownership changes, retirement, and data correction.
- Contribute to SRM and ITSM enhancements as CMDB workload permits.
- Monitor CMDB and CI relationship health, analyze data quality trends, and identify remediation opportunities.
- Validate Discovery data ingestion, investigate pattern and ingestion issues, and reconcile CI data across applications, infrastructure, and source systems.
- Translate governance and initiative needs into requirements, user stories, acceptance criteria, dashboards, UAT scenarios, and ServiceNow-ready backlog items.
- Support backlog intake, prioritization, dependency tracking, implementation readiness, data mapping validation, and stakeholder acceptance.
- Develop knowledge articles and collaborate with ITSM SMEs to improve CMDB practices.
Requirements
- 3+ years of experience developing and implementing ServiceNow solutions, including forms, workflows, business rules, script includes, UI policies, and ACLs, with CMDB or related ITSM, ITOM, or SecOps integration experience.
- 3+ years of experience with ServiceNow CMDB operations, CI relationship health, data quality, maintenance, quality checks, and remediation.
- 2+ years of experience with ServiceNow Discovery analysis, including reviewing discovered CI data, identifying ingestion issues, and reconciling multiple data sources.
- 2+ years of experience building Performance Analytics or Platform Analytics indicators, KPIs, scorecards, and dashboards.
- 2+ years of experience developing ServiceNow Service Catalog items and workflows.
- Experience translating operational, security, or governance requirements into user stories, acceptance criteria, dashboards, or UAT plans and progressing them through Agile delivery using Jira or ServiceNow SPM.
- Experience with REST and JSON APIs, including GraphQL.
- Experience with ITIL Configuration Management, the CSDM framework, and CI lifecycle management principles.
- Bachelor’s degree.
- ServiceNow Certified System Administrator certification and Certified Implementation Specialist – Data Foundations CMDB and CSDM certification.
- Preferred experience includes IRE rules, Service Graph Connectors, Integration Hub, CI Class Manager, Flow Designer, GlideAjax, scripted REST APIs, CSDM in production, and vulnerability data integration through ServiceNow Vulnerability Response.
- ServiceNow Certified Application Developer certification and strong written communication skills are preferred.
- U.S. citizenship is required.
Benefits
- Remote work arrangement, with occasional in-person work at a Booz Allen or customer facility.
- Health, life, disability, financial, and retirement benefits.
- Paid leave, professional development, tuition assistance, work-life programs, and dependent care.
- Recognition awards program and access to Booz Allen employee benefit programs subject to eligibility requirements.
Tech Stack
GraphQL
Categories
About Booz Allen Hamilton
Booz Allen Hamilton builds and integrates software, analytics, AI, cloud, and cybersecurity solutions while providing engineering and consulting services, primarily for U.S. defense, intelligence, and civil government clients, with select commercial partnerships. Its business is largely government contracting and professional services delivering mission systems and cyber defense. Founded in 1914 and headquartered in McLean, Virginia, Booz Allen is a public company traded on the NYSE (ticker: BAH).