1 day ago
Remote, IndiaMid Level / Senior
Responsibilities
- Develop and maintain software features and automation tools for Genesys Cloud service teams.
- Build AI-powered automation and agentic workflows that integrate with APIs and SDKs and reduce manual engineering toil.
- Automate infrastructure and service-team changes across hundreds of complex services.
- Unit test, integration test, and manually test developed code.
- Identify improvements to code, architecture, and infrastructure.
- Participate in code reviews and provide technical guidance across multiple technical teams.
- Collaborate with service teams, answer technical questions, and communicate progress and concerns.
Requirements
- 3–5 years of experience with Java, .NET, or Golang.
- Experience building backend REST APIs, ideally with Java, Golang, or Kotlin.
- Experience building AI-powered automation and agentic workflows using LLMs, coding agents, or orchestration frameworks.
- Experience with SDKs and API integrations.
- Ability to solve complex technical problems and provide technical guidance across multiple teams.
- Experience with Angular, Vue, Node, or React is preferred.
- Strong communication, problem-solving, resourcefulness, curiosity, and attention to detail.
- An operational mindset and interest in improving engineering-team efficiency are preferred.
Benefits
- Flexible-first working culture.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
- Global enterprise environment with opportunities to build and operate AI-powered technology at scale.
- Interview process typically includes no more than five interviews.
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.