4 months ago
Responsibilities
- Provide a strong technical customer support experience for the Wiz product.
- Own, troubleshoot, and resolve customer technical issues using collaborative troubleshooting practices and transparent communication.
- Identify cases requiring technical or strategic escalation.
- Create, maintain, and coordinate incident management requests with product and engineering teams.
- Design and implement automations that scale the support offering.
- Participate in an after-hours, holiday, and weekend on-call rotation.
Requirements
- Fluency in Japanese and business-level English is required.
- At least 5 years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role is required.
- At least 2 years of experience with cloud technologies such as Azure, AWS, or GCP is required.
- Experience reading or debugging code in Java, Python, Shell, JavaScript, or JSON is required.
- Proficiency with command-line tools and Linux operating system environments is required.
- Experience with Kubernetes, system virtualization, on-premises or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, and local and cloud storage is required.
- Familiarity with security frameworks or tools is required.
- Excellent organizational and project management skills are required.
- Experience with DevOps technologies is preferred.
- Familiarity with REST APIs or GraphQL is preferred.
- Knowledge of HTTP, HTML, and DNS is preferred.
- Understanding of networking fundamentals including TCP/IP, routing, VPNs, VLANs, peering, and load balancing is preferred.
- Understanding of relational databases is preferred.
- Applicants must have the legal right to work in the country where the position is based without visa sponsorship.
Tech Stack
Categories
DevOpsSolutions Engineering