2 months ago
Remote, JapanMid Level / Senior
H1B Sponsor
Responsibilities
- Provide technical customer support experience within the Wiz product.
- Own, troubleshoot, and solve customer technical issues using best practices.
- Identify cases that require escalation, either technically or strategically.
- Create, maintain, and coordinate incident management requests to product or engineering.
- Design and implement solutions that scale the support offering through automation.
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
Requirements
- Fluency in Japanese.
- 5+ years of hands-on technical experience in customer support or related roles.
- A minimum of 2+ years experience with cloud technologies (Azure, AWS, GCP).
- Experience in reading or debugging code in Java, Python, Shell, JavaScript, or JSON.
- Proficiency with command-line tools and Linux operating system environments.
- Experience with Kubernetes, system virtualization, and cloud identity and security systems.
- Familiarity with security frameworks or tools.
- Excellent organizational and project management skills.
- Fast learner with a natural curiosity and love of technology.