Responsibilities
- Perform root-cause analysis of complex scaling, performance, and network problems across distributed cloud-based systems.
- Diagnose, isolate, and debug production issues to resolve customer-facing incidents quickly.
- Work with release management to plan and coordinate software releases.
- Collaborate with onsite teams and clients to ensure seamless system performance.
- Handle routine service requests and assist other teams with platform services.
- Act as an escalation point for Engineering Support and escalate issues to Engineering when needed.
Requirements
- At least 8 years of experience as a technical lead.
- At least 4 years of Java application development experience.
- Strong systems background and familiarity with application development technologies, Core Java, JVM internals, garbage collection, memory management, Unix OS, RDBMS/NoSQL databases, and Apache Kafka.
- Experience with application performance monitoring tools such as AppDynamics, Datadog, or Dynatrace.
- Experience with Jenkins-based release management processes.
- ServiceNow or a similar IT service management tool is preferred.
- Experience in an e-commerce retail environment is preferred.
- Ability to work first- and second-shift schedules.
- Strong analytical, interpersonal, and verbal communication skills.
- Bachelor's degree in information technology, software development management, software engineering, computer science, or a related field.
Benefits
- Year-round training sessions and company-sponsored skill-enhancement certifications as needed.
- Optional parental medical insurance in addition to standard medical benefits.
- Team-building activities including cricket tournaments, hackathons, performances, and festival celebrations.
- Free daily snacks and dinner, plus subsidized lunch.
- Work requires availability for first- and second-shift schedules.
Tech Stack
Categories
About Nisum
We are Nisum, a global consulting partner specialized in digital commerce and evolution. We build AI-powered platforms and tailor-made solutions that unlock growth, optimize operations, and create long-term value. We believe technology alone isn’t enough. Real success happens when technology amplifies human potential, empowers organizations, and creates tangible value for society. We are Success Builders Through Technology. Global Scale, Boutique Approach Strategic technology partnerships: AWS, Databricks, Google, Salesforce, Snowflake, Microsoft +25 Years of proven experience +2000 Success Builders Forbes 500 clients: Retail, Finance, Healthcare, Sports, Entertainment 90% Client Retention year-over-year Why Industry Leaders Choose Nisum Proven Success,Delivered at Scale More than two decades leading complex digital transformations for Fortune 500 clients, with a consistent track record of measurable outcomes. AI-Powered, Human-Centered Solutions We build intelligent platforms that combine cutting-edge AI with deep business understanding to solve real-world challenges. Precision Execution, White Glove Service We deliver fully customized solutions with agile teams, senior experts, and executive-level attention, no layers, no delays, no excuses.