Software Support Engineer (Post Sales)
Glory Global Solutions3 months ago
Kuala Lumpur, MalaysiaMid Level
Responsibilities
- Provide software support and advice to customers and internal departments as a subject matter expert.
- Support software demos, customer deployment discussions, configuration, and post-implementation activities.
- Perform field installation, customer training, and troubleshooting of software-related problems.
- Work with product teams on software product matters.
- Create and update configuration documentation, test data, and support knowledge-base materials.
- Modify software scripts and tools to meet customer needs or improve internal operations.
Requirements
- At least 3 years of relevant experience.
- Diploma or degree in computing, or a related IT certification.
- Networking knowledge or experience with TCP/IP network setup.
- Software programming or scripting background.
- Experience with SQL Server and SQL queries.
- Knowledge of web server environments, Apache, HTTP, XML, and Web Service.
- Knowledge of web security, including SSL and HTTPS.
- Strong communication, troubleshooting, interpersonal, creative-thinking, and flexible-thinking skills.
Tech Stack
Microsoft SQL ServerSQL
Categories
Solutions Engineering