21 days ago
San José, Costa RicaMid Level
Responsibilities
- Support Oracle Analytics services, customers, engineering teams, and release cycles in pre-production and production environments.
- Participate in a follow-the-sun model providing 24x7 operational support, on-call coverage, after-hours maintenance, and weekend support as needed.
- Respond to incidents, troubleshoot complex service issues, drive mitigation, perform root-cause analysis, and complete post-incident actions.
- Investigate existing application and service code to diagnose production issues, identify root causes, and support safe remediation.
- Build and maintain operational tooling, automation, dashboards, monitoring, runbooks, knowledge documentation, and AI-assisted SRE workflow tools.
- Develop scripts and services for telemetry collection, capacity analysis, patching, remediation, monitoring, and operational reporting.
- Analyze service health, workload patterns, CPU, memory, query activity, and capacity trends to identify reliability and scaling risks.
- Execute interim patches, hot fixes, upgrades, and maintenance activities.
- Partner with Development, Support, Product Management, and engineering teams to resolve service failures and outages.
- Improve CI/CD processes, deployment practices, operational readiness, release supportability, and team processes.
- Follow security, compliance, change-management, and operational procedures.
Requirements
- BS or MS in Computer Science, Engineering, or equivalent practical experience.
- Experience supporting cloud infrastructure, networking, applications, services, tools, and operational processes.
- Strong understanding of TCP/IP networking, DNS, HTTP/HTTPS, TLS, load balancing, and service connectivity.
- Linux/Unix system-administration experience, including troubleshooting process, memory, CPU, filesystem, and network issues.
- Experience developing, operating, or supporting cloud services and large-scale distributed applications in production.
- Ability to troubleshoot complex technical issues methodically, including existing applications and code.
- Experience creating and maintaining technical documentation, runbooks, knowledge articles, and operational guides.
- Experience working in agile development and operational environments.
- Strong written and verbal communication skills and ability to work with remote global teams.
- Ability to work independently and manage competing priorities.
- Preferred experience with Oracle Analytics Cloud, Oracle Analytics Server, OBIS, BI Publisher, Oracle Database, Autonomous Database, MySQL, SQL Server, and NoSQL technologies.
- Preferred experience operating large-scale customer-facing web applications or cloud services.
- Preferred experience with OCI, AWS, Azure, or GCP compute, storage, networking, monitoring, and operational tooling.
- Preferred programming and scripting experience with Python, Bash, JavaScript/Node.js, Ansible, and Java.
- Preferred familiarity with Codex and Claude Code.
- Preferred experience with Ansible, Puppet, Chef, Git, deployment pipelines, cloud-native applications, containers, Kubernetes, microservices, REST APIs, service integrations, Jira, and Confluence.
Benefits
- Competitive benefits including flexible medical, life insurance, and retirement options.
- Volunteer programs supporting community involvement.
- Accessibility assistance and disability accommodations are available throughout the employment process.
- The role includes a follow-the-sun operating model with 24x7 support, on-call participation, after-hours maintenance, and weekend support as needed.
Tech Stack
AnsibleAWSAzureBashChefGitGoogle Cloud PlatformJavaJavaScriptKubernetesLinuxMicrosoft SQL ServerMySQLNode.jsOracle DatabasePuppetPython
Categories
Site Reliability
About Oracle
Oracle builds database technology, enterprise applications, and Oracle Cloud Infrastructure for companies and governments. Its business spans cloud subscriptions, software licenses, and support services across ERP, HCM, CX, and industry suites, plus NetSuite. Founded in 1977 and headquartered in Austin, Texas, Oracle is a public company traded on the NYSE and serves global customers migrating and running critical workloads in its cloud.