Software Development Engineer III - Gainsight
F5 Networks21 hours ago
Hyderābād, IndiaSenior
Responsibilities
- Analyze, design, develop, configure, test, implement, and maintain Gainsight and Salesforce solutions.
- Provide production support by monitoring ticket queues, resolving application and data issues, troubleshooting incidents, and meeting service-level expectations.
- Lead root-cause analysis, critical-incident troubleshooting, recommended fixes, and service-restoration efforts across cross-functional teams and vendors.
- Partner with business users, product owners, project managers, business analysts, QA analysts, developers, and IT operations to translate requirements into technical solutions.
- Act as a Gainsight technical and business-process subject matter expert and support Customer Success and Customer Service workflows.
- Manage releases, integrations, documentation, compliance validation, application optimization, and transition of capabilities to IT Operations.
- Develop or support AI-powered agents and automation integrated with business processes and customer-service or customer-success workflows.
- Mentor less senior analysts and manage relationships with external service providers when needed.
- Provide application and infrastructure consultation, prioritize production issues, and identify opportunities to improve operational efficiency and customer experience.
Requirements
- BS/BA degree or equivalent work experience.
- More than three years of Gainsight platform knowledge and experience, with Gainsight NXT experience preferred.
- Recommended three years of Salesforce configuration and administration experience.
- Expertise with Gainsight Custom Objects, Rules Engine, Data Designer, Journey Orchestrator, Renewal Center, Scorecards, and Gainsight Surveys.
- Basic to intermediate Python coding experience for AI/ML workflows or agent integration.
- Practical experience developing AI-powered agents or automation solutions integrated with business processes.
- Experience developing and deploying intelligent agents for customer-service or customer-success workflows through Gainsight or Salesforce cloud platforms.
- Understanding of Salesforce integration patterns, object-oriented concepts, application lifecycle management, and Agile project management.
- Strong analysis, troubleshooting, communication, partnering, and relationship-building skills.
- Gainsight NXT Administrator Certification, SQL programming, and Tableau experience are preferred.
Benefits
- Work is primarily performed in an office, customer facility, data center, or desk-based environment.
- The role may require periodic on-call coverage or work during evenings and weekends to support application availability, reliability, and stability on a 7x24x365 basis.
- Approximately 5% travel by automobile or airplane may be required.
- F5 is an equal opportunity employer and provides reasonable accommodations.
About F5 Networks
F5, Inc. builds application delivery and security products for enterprises, service providers, and governments, spanning on‑premises, cloud, and edge environments. It sells software, hardware appliances, and SaaS subscriptions for load balancing, WAF, API security, DDoS protection, and traffic management, with support services. Founded in 1996 and headquartered in Seattle, the public company (NASDAQ: FFIV) expanded its portfolio through acquisitions including NGINX and Shape Security.