3 months ago
Base Salary
$100k - $135k/yr
Responsibilities
- Understand EliseAI’s product, customer workflows, onboarding processes, configuration settings, and integrations with telephony, EHR, and PMS systems.
- Communicate with clients to understand technical issues, business impact, and resolution priorities.
- Investigate and resolve customer issues using SQL queries, logs, and other data sources.
- Document issue root causes, reproduction steps, business impact, and relevant supporting materials in effective ticket summaries.
- Advise clients on best practices for configuring and interacting with their AI Assistant.
- Communicate bug fixes to clients, confirm resolution, and share updates with internal team members.
Requirements
- 0–3 years of experience in a similar role or field.
- Technical proficiency demonstrated through a computer science degree, bootcamp certificate, or previous work experience.
- Data-driven decision-making, analytical ability, and strong problem-solving skills.
- Ability to explain complex technical concepts clearly to technical and non-technical audiences.
- Comfort working with ambiguous or open-ended problems.
- Customer-facing experience is a plus.
- Willingness to work in person at the office five days per week.
- Experience with low-code or no-code tools such as Retool is a plus.
- Advanced knowledge of Google Sheets or Excel is a plus.
- Familiarity with Datadog, similar event-logging software, or reporting tools such as Tableau is a plus.
- Experience writing SQL queries is a plus.
Benefits
- Equity in the company.
- Medical, dental, and vision premiums covered at 100%.
- Fully paid parental leave, commuter benefits, 401(k) benefits, and unlimited vacation with paid holidays.
- Fitness and home services stipend.
- Fully in-office collaborative environment with an open floor plan, stocked kitchen, and meals provided.
- Relocation packages are covered.
Tech Stack
DatadogSQL
Categories
Solutions Engineering
About EliseAI
EliseAI builds a conversational AI platform that automates customer interactions and back‑office workflows for housing and healthcare organizations. Its SaaS products handle leasing inquiries, resident communications, scheduling, and patient access, integrating with property‑management and clinical systems. Founded in 2017 and headquartered in New York, the privately held company sells to property operators and healthcare providers looking to reduce manual work and improve response times.