21 days ago
Chennai, IndiaSenior
Responsibilities
- Design and implement data-driven customer journeys in Adobe Journey Optimiser across channels.
- Configure and optimize Adobe Experience Platform schemas, datasets, identities, and segments for audience targeting and activation.
- Develop reusable journey components and templates, and integrate Adobe solutions with enterprise systems through APIs and batch processes.
- Implement error handling, monitoring, alerting, code reviews, unit testing, and journey simulations to support quality and operational resilience.
- Analyze journey performance and customer interaction data to identify improvements and optimize conversion outcomes.
- Collaborate with product owners, architects, business partners, and program management stakeholders on requirements, technical designs, timelines, scope, risks, and dependencies.
- Document solution designs, configurations, and runbooks, and contribute to development, automation, and platform-governance improvements.
- Align journey implementations with supply chain and operations processes where applicable.
Requirements
- Five to eight years of experience as a developer working with marketing technology platforms, including significant Adobe Experience Platform experience.
- Strong hands-on experience configuring and using Adobe Journey Optimiser for real-time orchestration, audience evaluation, and message execution.
- Advanced data modeling, SQL, and event-based design skills for scalable journey data foundations.
- Understanding of customer data privacy, consent handling, and secure data practices within digital experience platforms.
- Supply chain and operations domain experience is preferred where available.
- Exposure to program management practices and experience communicating risks and supporting structured delivery.
- Effective cross-functional communication and the ability to explain technical concepts accessibly.
Benefits
- Hybrid working model.
- Day-shift schedule.
- No travel required.
- Primary and alternate work locations are listed in China-based ITIND SEZ facilities.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value. We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes. From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world. See how at cognizant.ai | Follow us @cognizant