3 days ago
Bengaluru, IndiaSenior
Responsibilities
- Lead the design and delivery of AI-driven solutions using Generative AI and Agentic AI.
- Automate processes and integrate intelligent insights into enterprise workflows.
- Troubleshoot and resolve incidents across multiple components of critical business systems.
- Perform application monitoring, maintenance, and reliability support.
- Assist with application-support best practices and service request fulfillment.
- Communicate with stakeholders, provide issue-resolution updates, document solutions, and share knowledge.
- Work independently as a subject matter expert and contribute to team discussions and problem solving.
Requirements
- At least 7.5 years of professional experience.
- At least 3 years of experience with ServiceNow IT Service Management.
- 15 years of full-time education.
- Proficiency in ServiceNow IT Service Management.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management and service request fulfillment.
- Familiarity with the ITIL framework and service management practices.
- Strong analytical, problem-solving, collaboration, and communication skills.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.