5 hours ago
Base Salary
$180k - $390k/yr
Responsibilities
- Design, build, and ship performant and reliable AI agents for sensitive healthcare interactions.
- Own the Agent Development Life Cycle from initial pilots through production deployment and continuous iteration.
- Work directly with healthcare executives and technical teams to understand needs and solve operational challenges.
- Develop expertise in healthcare workflows, EHR and patient-access integrations, payer and provider operations, claims, billing, scheduling, and intake.
- Maintain HIPAA compliance, PHI safeguards, and trustworthy patient and member experiences.
- Prototype tools and features and collaborate with research, product, and platform teams to evolve the AI agent platform.
Requirements
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving ability in fast-changing and ambiguous environments.
- Builder mindset, high agency, and ability to ship creative solutions.
- Comfort working directly with customers and communicating clearly with technical and non-technical audiences.
- Genuine interest in healthcare and improving patient or member experiences.
- Preferred experience in healthcare technology, health IT, or working with healthcare organizations.
- Preferred familiarity with Epic, Cerner/Oracle Health, athenahealth, X12 EDI transactions, clearinghouse workflows, scheduling, patient access, practice management, and contact center platforms.
- Preferred understanding of HIPAA, PHI handling, and healthcare data privacy.
- Preferred experience building or deploying AI/LLM systems in production.
- Preferred familiarity with agent evaluation frameworks, agent tooling, RAG pipelines, and prompt engineering.
- React, TypeScript, and/or Go experience is preferred.
- Preferred prior experience interfacing with customers or leading technical projects with external stakeholders.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Full-time employees may participate in equity plans subject to applicable policies.
- Primarily in-person work based in San Francisco, with offices across North America, Europe, and Asia; benefits may vary by region.
Tech Stack
Categories
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.